Moses graphite any customer service problems

[Honch]

Now, my friend who isn't on this forum, recently bought a fretless neck from Moses although I advised against it. There were some problems, and he tried to mail the company without getting any replies. Today, he got the first mail back "I've been really ill, sorry..." i e it's run by one man only it seems. Or the customer service isn't handed over to anyone else. I think the company is severly understaffed. OK, so the necks will turn more expensive if he hires more people, but then again, cut back on some endeavours and maybe cut down the "branching out" things and do just necks for a narrower consumer population, or skip selling through internet, just to OEM builders then. I think the man is having a serious ulcer from running all things himself. The company stops just because one person's ill. And having too much on the plate at the same time.

 

[gimmeagig]

OK, it seems like ordering a neck from Moses is a really bad idea. If I wanted a fender style neck made out of graphite, is there another option?

 

[TonyP-]

OK, it seems like ordering a neck from Moses is a really bad idea. If I wanted a fender style neck made out of graphite, is there another option?

Go with Status
Status Graphite. The finest hand-made graphite basses and guitars. Made in England.