Musician's friend strikes again.

[jlock]

I've used MF several times and never had a problem. U must of caught 'em on a bad day. Sorry for the trouble.

 

[Herrick]

I remember having money tied up because I ordered an item that the website said was in stock but wasn't. I had to wait about a week for a refund. If I order something I want it ASAP not a month from the time I order it. I'd rather buy it elsewhere if I can have it in my hands sooner.

Yup, same here. I want it and I want it now! I think in my case, my credit card (debit card?) hadn't been charged yet. I believe MF charges the card once the item has shipped?

 

[Stumbo]

Then I get a call that I can't answer because I'm using the bathroom.

There's your problem.

IME, better to answer and deuce drop than not answer at all.

 

[Stumbo]

I hate to say it, but if your wife had just let you pay for the purchase out of your joint account or something rather than go with the certificate, this wouldn't have happened

As an alternative to a purchased gift certificate, something that my wife and I do is to print our own "certificates" to include with a birthday card, anniversary card, etc. We then buy the item directly.

IMO, no reason to give your money away before you purchase the item.

 

[Eric Perry]

Sorry to hear about your troubles.

I've bought a TON of gear through MF, and have never had an issue that I can recall. I've had nothing but good experiences shopping/buying there.

Same here.

 

[guy n. cognito]

Musicians Friend has been great for me A+++

I will admit I always approach customer service departments drenched in Honey and I can get extras, upgraded shipping (next day), late returns. You name it. The worse the issue, the nicer I am which will lead to a supervisor in customer service compensating me for the error. I do this with my cell phone provider, Electric company, cable, stores etc...

It's counter intuitive but it always works out in the end.

If you want to kick it up a notch... get real quiet on the phone like your going to cry and say stuff like "what am I going to do, this has never happened to me before, who will help me, I can't afford a new one"

Try it.... you'll see

It doesn't seem counter-intuitive to me. Rather, it seems like common sense.

Retail customers, especially those over the internet, seem all to ready to launch into a tirade the second they don't get exactly what they want. They THINK that this mentality will get them better results, and are then usually surprised when it doesn't work that way.