If you haven't had trouble with Musician's Friend, count your blessings. I got a gift certificate from my wife she bought on the MF website for 300. That was on the 8th. I placed an order for a LX405 5 string rogue. A musicians gear case and a planet waves locking strap. I had enough left over to get 3-5 day premium shipping.
I waited til monday and had no info on the order. So I called them. They determined that the e cert I used to get the shipping wasnt valid. I said its the same one. So I was on hold for 10 minutes. Then the guy comes back and says we will send an email to the certificate department and it should be shipped out tommorow.
I called back later and said my extra shipping was shot now and they gave me 2 day air. So I call the next day. They tell me that I will have to call the certificate department. Then have them cancel and reissue the certificate and redo my order from scratch this is day 6. So I call the cert dept. They say we are very sorry my supervisor will handle this and it will ship first thing in the morning. Ten minutes later I get a backorder email on the strap. I called and ask if they refund the price if the original strap would it cover a planet waves satriani strap? They did this and I got a shipping notice within 10 minutes.
Day 7 I call and the rep I get says it being boxed up right now and there should be no problem it will go out today or first thing in the morning.
6:00 pm day 8 still nothing. I call. The rep says its on the truck waiting for the load to finish up. Then I get a call that I can't answer because I'm using the bathroom. Its a rep from their warehouse. They were gonna put the bass in the case to make it safer shipping. The case doesnt fit. The website gives no information that would tell me this. So the rep said he already had permission to give me a B195 coffin case with no extra charge. If I could just call back and ok that. The number he called from couldnt recieve outside calls apparently. I call customer service again. Everytime they put me on hold to "get with the supervisor.", The guy says they can't do that without cancelling the old order and putting in a new order and charging me for the extra on the case. He then said my best bet would be to let him put this on store credit and cancel this order and I should get and email saying I have the credit back and then I could replace the order on Tuesday. This was Friday of the week after I placed the order. I said whatever.
I call back immediately. I tell the rep whats going on. He says he sees all the notes and is very sorry but the can give me store credit. I lost it at this point. I said I have no interest in placing another order just to see how badly you can fail again. I want my money back. They said we will both have to be on the phone because she opened an account to buy the certificate.
I went to her office. She owns her own tax firm and deals with the IRS regularly. I told her we needed to call to get her money back. She called customer service. She said let me speak to a supervisor. The girl said is there anything I can help you with? She said no just put me straight to a supervisor. She was calm and sounding suprisingly sweet. She asked the supervisor. Do you have the authority to force shipping and make things right. He said yes. She said my husband placed an order for valentines day and they have been giving him thebrun around. When he looked at my order he said Jesus Christ I see all the notes on here. So he put in a new order.
I have the Satriani strap already in shipping. The bass and a coffin case suppose to be shipped Next Day on Monday. And another strap on backorder. I didnt get what I wanted when I wanted it. They didnt do anything right by me. But I have ended up with $400 dollars worth of stuff for $300 dollars.
I waited til monday and had no info on the order. So I called them. They determined that the e cert I used to get the shipping wasnt valid. I said its the same one. So I was on hold for 10 minutes. Then the guy comes back and says we will send an email to the certificate department and it should be shipped out tommorow.
I called back later and said my extra shipping was shot now and they gave me 2 day air. So I call the next day. They tell me that I will have to call the certificate department. Then have them cancel and reissue the certificate and redo my order from scratch this is day 6. So I call the cert dept. They say we are very sorry my supervisor will handle this and it will ship first thing in the morning. Ten minutes later I get a backorder email on the strap. I called and ask if they refund the price if the original strap would it cover a planet waves satriani strap? They did this and I got a shipping notice within 10 minutes.
Day 7 I call and the rep I get says it being boxed up right now and there should be no problem it will go out today or first thing in the morning.
6:00 pm day 8 still nothing. I call. The rep says its on the truck waiting for the load to finish up. Then I get a call that I can't answer because I'm using the bathroom. Its a rep from their warehouse. They were gonna put the bass in the case to make it safer shipping. The case doesnt fit. The website gives no information that would tell me this. So the rep said he already had permission to give me a B195 coffin case with no extra charge. If I could just call back and ok that. The number he called from couldnt recieve outside calls apparently. I call customer service again. Everytime they put me on hold to "get with the supervisor.", The guy says they can't do that without cancelling the old order and putting in a new order and charging me for the extra on the case. He then said my best bet would be to let him put this on store credit and cancel this order and I should get and email saying I have the credit back and then I could replace the order on Tuesday. This was Friday of the week after I placed the order. I said whatever.
I call back immediately. I tell the rep whats going on. He says he sees all the notes and is very sorry but the can give me store credit. I lost it at this point. I said I have no interest in placing another order just to see how badly you can fail again. I want my money back. They said we will both have to be on the phone because she opened an account to buy the certificate.
I went to her office. She owns her own tax firm and deals with the IRS regularly. I told her we needed to call to get her money back. She called customer service. She said let me speak to a supervisor. The girl said is there anything I can help you with? She said no just put me straight to a supervisor. She was calm and sounding suprisingly sweet. She asked the supervisor. Do you have the authority to force shipping and make things right. He said yes. She said my husband placed an order for valentines day and they have been giving him thebrun around. When he looked at my order he said Jesus Christ I see all the notes on here. So he put in a new order.
I have the Satriani strap already in shipping. The bass and a coffin case suppose to be shipped Next Day on Monday. And another strap on backorder. I didnt get what I wanted when I wanted it. They didnt do anything right by me. But I have ended up with $400 dollars worth of stuff for $300 dollars.
