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MXR-M80 Help!!!

I am trying to use the MXR M-80 just to send a clean signal to the board but the soundman says he is getting very little signal and a lot of hiss. The pedal is working fine..its just the XLR out that does not seem to be putting out any juice. I am using an older Rickenbacker 4001 which has older pickups and lower output..could that be the problem??

Also does the effect need to be on for the DI to function?
 
I am trying to use the MXR M-80 just to send a clean signal to the board but the soundman says he is getting very little signal and a lot of hiss. The pedal is working fine..its just the XLR out that does not seem to be putting out any juice. I am using an older Rickenbacker 4001 which has older pickups and lower output..could that be the problem??

Also does the effect need to be on for the DI to function?

No, the DI should work on or off. Playing larger stages where I use a good sound guy I often send a clean signal with the MXR off if he's happy with the clean tone.
 

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