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My New Studio Build (perhaps overly detailed)

#3,321
Interfaces went back to Apogee for repair. The cable swapping ultimately didn't solve the problem. Ruined a session on Monday night with a client. Pretty embarrassing. I ran into the house and grabbed my old Presonus Audiobox iTwo that my wife uses for doing business videos. I plug it in and get TONS of extraneous noise. A very peculiar high frequency whining sound mixed with static. It was an extremely effective sound at producing anxiety in both me and the client (she's the one that made the comment, haha). So basically the night went down in flames and I sent her home early after having accomplished nothing. As I said, I was embarrassed and felt wholly unprofessional. She was very kind about it and we'll get back to work once my interfaces are returned. The problem with the Presonus, as it turns out, is that the older Audiobox interfaces must be run on USB 2.0. Something about the architecture of USB 3.0 (my computer has two USB 3.0 ports and four USB C ports) causes those interfaces to make exactly the sound I was describing. I've ordered a USB C replacement stereo interface to keep as a backup in case this sort of thing ever happens again. Lesson learned. Even higher end gear from extremely reputable manufacturers can be faulty as has been evidenced by my Apogee interfaces and my ADAM subwoofer.
 
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#3,328
silky smoove said:
Got word from Apogee that they’ve received my interfaces and are beginning diagnostics. Hopefully good news soon.
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I think that it’s good that you sent the Apogee unit back. The notion that you needed to use a particular cable indicates a hardware issue that you shouldn’t have to contend with. You know that it’s going to come back bite you when you least expect it....like it did.

I hope that they come up with a good solution.
 
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#3,329
Regarding the “recording” LED signage discussed earlier... why not go in a different direction? :laugh:

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Hope the interfaces get sorted ASAP.
 
#3,331
beans-on-toast said:
I hope that they come up with a good solution.
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if their solution is anything but “we found the problem and fixed it” I’ll find it unacceptable. If they can’t fix it I’ll move on to another manufacturer. I really like Apogee, but my loyalty only extends as far as a functional product. It’s 2019 and their are a lot of excellent choices to be had, so it’s really a buyer’s market.
 
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#3,332
silky smoove said:
if their solution is anything but “we found the problem and fixed it” I’ll find it unacceptable. If they can’t fix it I’ll move on to another manufacturer. I really like Apogee, but my loyalty only extends as far as a functional product. It’s 2019 and their are a lot of excellent choices to be had, so it’s really a buyer’s market.
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I'm surprised, considering the cost and how difficult it would be to trace and fix that they aren't just replacing the units!
 
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#3,335
J Posega said:
Crazy to see this thread years later with the space complete, only to be plagued by hardware problems. At least you can still use the space for jamming. It's really a beautiful looking room.
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Thanks!

The hardware issues will be resolved in no time, relatively speaking, and I’ll be back to work. I’m having a pre-production meeting with a potential client this evening to record, mix and master the score for a 70s style horror film. It was really unfortunate that I had to preface the meeting by saying I was currently not operational, but I’d let them know when I’m back up and running. Oh well.
 
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#3,337
IconBasser said:
Have you considered picking up a cheap backup interface for emergencies? MOTU makes some decent units for around 500 bucks or so. It just sucks to have to cancel appointments because of a single hardware failure.
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To quote myself :smug:
silky smoove said:
I've ordered a USB C replacement stereo interface to keep as a backup in case this sort of thing ever happens again.
Click to expand...
 
#3,338
Just got word from Sweetwater and ADAM Audio regarding the whereabouts of my sub. It was delivered back on 9/27... to an address where I haven’t lived since 2015 before I bought my current house where the studio is built. ADAM Audio never had this address, and I haven’t used it with Sweetwater in over four years. This was an apartment that we moved into briefly in between the sale of my first house and the purchase of the current one to make the sale of the first easier to facilitate. I’ve called over to the apartment’s office but got their voicemail. I’m going to make another attempt shortly in the hope that they still have the package. If not then either Sweetwater or ADAM Audio will be making this right because it’s absolutely not my fault that they somehow pulled an archaic address. Why they wouldn’t just return ship it to the address that I had indicated on the original packaging is beyond me.

UPDATE: The apartment does not have the package, nor did they return it to the sender. That means the current tenants of my former address are likely to have it. The apartment is contacting them and will report back to me. What a weird turn of events...
 
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#3,339
silky smoove said:
Just got word from Sweetwater and ADAM Audio regarding the whereabouts of my sub. It was delivered back on 9/27... to an address where I haven’t lived since 2015 before I bought my current house where the studio is built. ADAM Audio never had this address, and I haven’t used it with Sweetwater in over four years. This was an apartment that we moved into briefly in between the sale of my first house and the purchase of the current one to make the sale of the first easier to facilitate. I’ve called over to the apartment’s office but got their voicemail. I’m going to make another attempt shortly in the hope that they still have the package. If not then either Sweetwater or ADAM Audio will be making this right because it’s absolutely not my fault that they somehow pulled an archaic address. Why they wouldn’t just return ship it to the address that I had indicated on the original packaging is beyond me.

UPDATE: The apartment does not have the package, nor did they return it to the sender. That means the current tenants of my former address are likely to have it. The apartment is contacting them and will report back to me. What a weird turn of events...
Click to expand...

How bizarre! Here's hoping your trials and tribulations end quickly!
 

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