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NBD and I need to return it already!

There's another thread that's becoming a similar sort of MF vs Sweetwater ordeal.
I'm stayin here :).

Actually getting a lot of work done between the mini rants. Using this as break time.

Idiocracy is a great movie, by the way. I might even buy it cuz it's not on Netflix - you know, that place that wiped out Blockbuster and all the hard working video dealerships that Blockbuster almost wiped out.
 
That's the most important thing said in this entire thread.




<snip>...
so is it that much of a stretch to imagine a company with a history of cost cutting to the point where it hurt their business wouldn't try farming out some of their logistics?

Bass gets returned.
Bass ends up at a UPS hub that also warehouses MF products.
jmattbassplaya orders a bass
It shows as "in stock" at the hub.
Shipped.
Returned.
Restocked.
Shipped.
Lather.
Rinse
Repeat.

It truly is the the Model of The Modern On-Line Paradigm.
(^^ this is a joke for Gilbert & Sullivan fans. apologies, but i am a bit tired... ;) )
 
I think one of the funniest things about reading some of these posts is people think MF has a brick and mortar store that has floor models and display windows. MF is a call center and an internet site that has a warehouse full of music gear they ship out. You can't walk into MF and try out a bass.

If someone receives a mucked up product from MF it is because they sent you a return. It is not a demo or a floor model. Unless they let the warehouse workers open $h!+ up and play with it.
 
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We're preppers, the folks who watch that movie. It's a foreshadowing documentary.
:roflmao:

I'm stayin here :).
Idiocracy is a great movie, by the way. I might even buy it cuz it's not on Netflix - you know, that place that wiped out Blockbuster and all the hard working video dealerships that Blockbuster almost wiped out.

The first time I watched Idiocracy it actually messed with my head for several weeks...
 
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They don't offer the discounts that MF and other retailers offers. Same prices everywhere, but you can get 15%+ off if you shop elsewhere. Many people, such as yourself, aren't aware of this.
You will regularly pay 10% more at sweetwater every time.
They take the bass out of the box, photograph it, weigh it and give it a quick once over.
I believe this is what you pay for. It's up to you to decide if it's worth it.
I purchased a sterling by musicman Ray 35 from SW. Before it arrived they sent me pictures of the actual bass and I noticed that the bridge was unacceptable . Very crookedly mounted.
I refused the shipment and they sent me another.
Later that week I saw the one I refused on their website for sale as new.
So what's the point? I guess we have to be vigilant as consumers. Even though these companies will fix your problem, they're not past attempting to slip one past you if you're not paying attention
 
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"Guitar Center's sister companies/subsidiaries incorporate Music & Arts Center, Musician's Friend, GuitarCenter.com, LMI, Giardinelli, Musician.com, Private Reserve Guitars, Woodwind and Brasswind and Harmony Central.

In February 2007, the direct response division of Guitar Center, Musician's Friend, purchased assets of the Indiana-based company Dennis Bamber, Inc., which included leading band and orchestra retailer, Woodwind and Brasswind, plus Music 123 and Lyons Music."

Sharing warehousing would seem financially prudent.
 
It seems that the problem lies within the returns department at MF. Each return should be marked and documented as an open box item, which they do offer on their site.

It seems returns aren't segregated from New stock and are just thrown on the top of the heap and shipped out as new.

My last experience with a return I was told as a customer you can have the item inspected before shipment to ensure a damage free and new product. It is called putting a hold for inspection.
 
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"Guitar Center's sister companies/subsidiaries incorporate Music & Arts Center, Musician's Friend, GuitarCenter.com, LMI, Giardinelli, Musician.com, Private Reserve Guitars, Woodwind and Brasswind and Harmony Central.

In February 2007, the direct response division of Guitar Center, Musician's Friend, purchased assets of the Indiana-based company Dennis Bamber, Inc., which included leading band and orchestra retailer, Woodwind and Brasswind, plus Music 123 and Lyons Music."

Sharing warehousing would seem financially prudent.
Do GC shipments come from Kansas City and Salt Lake City as MF shipments do? Just curious. As this fiasco has happened to me three times this year I am pretty sure I won't do business with MF again. I'll find out if my second G&L Tribute L2000 is actually new tomorrow when the replacement arrives.
 
Do GC shipments come from Kansas City and Salt Lake City as MF shipments do? Just curious. As this fiasco has happened to me three times this year I am pretty sure I won't do business with MF again. I'll find out if my second G&L Tribute L2000 is actually new tomorrow when the replacement arrives.

Just did a quick search- MF warehouse is 4001 N Norfleet Rd, Kansas City, MO 64161.
GC warehouse is 4005 N Norfleet Kansas City, MO 64161-9231.
(info from company's websites.)
 
My last experience with a return I was told as a customer you can have the item inspected before shipment to ensure a damage free and new product. It is called putting a hold for inspection.

You can. If it was a normal stock item I would say do it. However, I lost out on a 'deal of the day' by doing this. I told them I wanted the bass inspected and a good one sent out. Apparently that put me on the bottom of the pile. Several days later I called to ask why the bass had not shipped and was told it had sold out and they would not be getting any more.