The truss rod thing seems to be a thing with Epiphone. Every Epi I've opened factory fresh lately has had the truss rod tightened too much. They've all played nicely after an adjustment though.
I noticed that the bridge saddles are all the way back. Does it intonate properly? There was a batch from late 2018 (I think it had serial numbers starting with 1809 or possibly just 189) that had the bridge mounted incorrectly making it impossible to intonate. This batch came with the bridge saddles all the way back from the factory. But from the pic it looks like yours has the bridge in the correct position? Not easy to determine 100% from the pic. I would check intonation and consider returning it if there's an issue. I purchased one with the faulty bridge and returned it. I absolutely LOVED the sound and hope it will become available again but an instrument that wouldn't intonate was worthless to me. Shame on Epiphone for being aware of the issue and not recalling the faulty ones (they literally hinted to me to wait until the faulty ones were sold out before I tried purchasing another...) It's currently sold out everywhere I can buy it from (CITES).
Yes, it played sharp everywhere when I first got it, I'm sure I'll be touching it up though. There is still a little bit left also, I have the action up pretty high right now, still tweaking the bass.
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