Ive gone over this case before so i'll try to make it brief: My acoustic bass guitar, bought used from an individual, arrived damaged. It was insured. It was inspected and returned tome. Ive since got it fixed for $278. It still looks kind of crummy so i'll never be able to sell it. The seller does not return my emails. UPS flatly told me that they deal only with the shipper, not the recipient. They did not return an email. I have no way of knowing if the claim has been denied or even if has been paid to the shipper! They wont tell me. Is there any other way to get through to UPS? Anyone out there with experience with them? Thanks!