I just bought a new bass. I was initially in love, but started noticing a strange buzz or rattle. It's most noticeable at the 9th fret of the E string, but does it at other frets in the same area on the A and D strings too. I can hear it through my amp, DI/headphones and acoustically. I attached a recorded clip, please listen with headphones and tell me if you hear it too. I'm convinced it's the truss rod. The sound improves but doesn't eliminate when I tighten it, and gets worse when I loosen it.
It just got back from the manufacturer today. At first they said it was just the strings, that their factory strings are no good. They had all of a couple hours play time on them and the buzz was present with GHS Pressurewounds and DR Sunbeams too. After I told them I had tried other strings, they then changed the story to 'we couldn't replicate the sound' and sent it back.
This brings me to another point. Their customer service has been lacking at best. Not once have they said 'we're sorry you're having problems with your brand new bass!' They also told me turnaround time is the same day, then just quit responding to emails for a week. I called their number and the owner surprisingly answered. He just fed me a bunch of excuses about everyone being out on vacation. Never offered any acknowledgment that it sucks to get a $1200 bass with issues. Finally got it back today after some condescending back and forth with a sales rep. The shop that I bought it from has been great. They paid to ship it.
What's my next move? It buzzes exactly the same since getting it back. This is a brand new Reverend Dub King, bought from Wildwood.
I otherwise love the bass, making this the most frustrating new bass experience ever. Took it to a band practice and love the short scale playability, light weight and killer sound.