• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

no love from (and now for) Markbass

Status
Not open for further replies.
#41
aledeville said:
Oh my, this is America as stereotypical as it gets, is it?
Click to expand...


Gee, you're right, it's terribly unAmerican.

He should accept whatever the company does. They're a Corporation, after all. They must be right. If they build it, it is Good. If they take 6 weeks to fix it, that must be Good.
And the consumer should just accept it and be grateful.

Oh wait, that's not really very American.
We're capitalists. We can make choices.

My 0.02 dollars: Pay it, get it back and live happily ever after :)
Click to expand...

The OP has expressed an equally satisfactory solution.
Pay it, get it back, sell it, and buy from a company that builds sturdier products, and stands behind them.
 
#42
JAUQO III-X said:
That has nothing to do with your accident.
Click to expand...

True but I suspect some of the "your fault you dropped it" crowd never/rarely take their amps out to gig. Those that play out regularly hope for some ability of amp and carry bag to withstand normal gigging. Where that line for abuse lies is up to the manufacturer. Live and learn.
 
#44
nostatic said:
Fwiw, $100 is just parts. I haven't got the labor charge yet but it is at least 1ht. I admitted to dropping it unlike others I've seen/heard who claim they didnt doing anything ("it just quit working all the sudden"). In the end it isn't that big of a deal to pay for my accidental drop. However I think others might want to know that the Markbass carry bag does not provide much protection (despite their product description). Also people may want to know about the knob mount design and my 5 weeks and counting downtime. I'll pay my dues for my drop (unlike some here I actually gig out regularly with my gear but I sure won't buy anymore MB gear. Ymmv.
Click to expand...

Deep breaths... DEEEEEP Breaths...
 
#45
For those who say "Markbass didn't have to repair it under warranty" - you're right. They didn't HAVE to. More on that in a minute.
For those who say "What if they did that for every customer?" I can offer one related example of a company that does seem to do it that way.

I'll use Genz Benz as an example, because that's what I play, and there's a reason. In fact, I bought a new amp, for the first time in over 20 years (I'm cheap, I buy used, whatever) and it's a Genz Benz - in part because they build kickass amps - but there are other kickass amps out there. I bought also in part because of my experience with their outstanding customer service.

My first Genz Benz amp was a used Neopak. When I bought it (from a TB'er) I emailed GB to ask about having the 2-ohm-capability mod done. I would have paid to have it done.
They said "We're doing those for free for all original purchasers, but just have the amp shipped to us, we'll do the mod, and ship it on to you - no charge".
On top of that they turned it around in a day.

Did they have to do that? Absolutely not. I had not given them a cent of my money - I wasn't the original purchaser. Did they win my continued custom? Absolutely yes.

Sometimes "doing only what you HAVE to do" isn't what makes your business grow. In fact, I'd say that's frequently the case.
 
#47
nostatic said:
Fwiw, $100 is just parts. I haven't got the labor charge yet but it is at least 1ht. I admitted to dropping it unlike others I've seen/heard who claim they didnt doing anything ("it just quit working all the sudden"). In the end it isn't that big of a deal to pay for my accidental drop. However I think others might want to know that the Markbass carry bag does not provide much protection (despite their product description). Also people may want to know about the knob mount design and my 5 weeks and counting downtime. I'll pay my dues for my drop (unlike some here I actually gig out regularly with my gear but I sure won't buy anymore MB gear. Ymmv.
Click to expand...



I'd say the vast majority of us gig regularly.;)


FWIW, there was a thread here a few months ago about these front mounted PCBs , so you weren't the only one to notice. As for your plan of action, I agree completely. Take your lumps like a man, sell the POS and move on to bigger and better.
 
#48
nostatic said:
True but I suspect some of the "your fault you dropped it" crowd never take their amps out of their basement. Those that gig hope for some ability of amp and carry bag to withstand normal gigging. Where that line for abuse lies is up to the manufacturer. Live and learn.
Click to expand...

Did I tell you about my GF opening the back door to my truck and watching my Ashdown crash to asphault? It *was* in a cheap 2-space Gator rack, but it fell front first from about 4 feet... And you khow how heavy those things are, right?

Rack ears a tiny bit bent... Fired it up, works like a charm.

Sometimes, beefy is good.
 
#50
kesslari said:
Gee, you're right, it's terribly unAmerican.

He should accept whatever the company does. They're a Corporation, after all. They must be right. If they build it, it is Good. If they take 6 weeks to fix it, that must be Good.
And the consumer should just accept it and be grateful.

Oh wait, that's not really very American.
We're capitalists. We can make choices.



The OP has expressed an equally satisfactory solution.
Pay it, get it back, sell it, and buy from a company that builds sturdier products, and stands behind them.
Click to expand...

BINGO!

And Jauqo I respectfully disagree on your assessment of Todd gigging regularly with his equipment having nothing to do with his issue that you refer to as an accident in this way;

A product that is designed for a working musician NOT a garage/bedroom guy or a once in a while type, SHOULD stand up a little better to minor drops than Todd's Markbass did.

Todd didn't call saying his 2 year old stuffed a Peanut Butter sandwhich in the head. He called to say he dropped the unit from a small cart and it malfunctioned.

Is it his fault? Yep. Should Markbass take into account the situation, absolutely. All in all, I've never owned Markbass gear, and knowing Todd well enough that he babies his equipment to the point of being anal, I never will. PERIOD.

So in essence Markbass has lost a potential customer over a mere $200 max. Kind of ignorant IMO.;)

:D

God Bless, Ray
 
#52
aledeville said:
Oh my, this is America as stereotypical as it gets, is it?
There was no "Do not drop unit" sign on it? --> The company has to pay.
Cigarettes make you addicted? --> Sue the company.
Microwave hurts my cat? --> Sue the company. :rolleyes:
Click to expand...

Nice job with the pot shots at America. I'm sorry you think we are not as great as Switzerland.

nostatic said:
True but I suspect some of the "your fault you dropped it" crowd never/rarely take their amps out to gig. Those that play out regularly hope for some ability of amp and carry bag to withstand normal gigging. Where that line for abuse lies is up to the manufacturer. Live and learn.
Click to expand...

I am one of those to be honest... So take this for what it's worth... But, it's also why I bought a hard plastic case to store my amp in for when I do move it. I'd never trust a "gig" type of bag for my amp.
 
#53
@kesslary
That's the difference between warranty and goodwill. That depends on the person's possibilities looking at your case. Example: You drop a bottle of wine before paying - you don't have to pay it. You drop it after paying it's your fault, but the store might offer you another one. That can't be done by anybody working at that place.

However, I agree that it's great that there still are some companies that really take care of customers.
 
#55
Floyd Eye said:
Well there are a lot of people here, but most of the people I see posting at least say they do. :)
Click to expand...

I got into it about a year ago with some folks over the constant agonizing about "tone" that we read here on TB - In the end, they admitted that they rarely hear their bass "in the mix" because they rarely play out (my argument was that all this hair-splitting over tone goes out the window on the downbeat at a gig). I've seen other threads of the like - So I'm pretty well convinced (as is my buddy NoStatic, whom I've know for 35 years) that like all forums on the InterWebs, many folks who profess expertise never leave their keyboards...
 
#58
Floyd Eye said:
I'd say the vast majority of us gig regularly.;)

FWIW, there was a thread here a few months ago about these front mounted PCBs , so you weren't the only one to notice. As for your plan of action, I agree completely. Take your lumps like a man, sell the POS and move on to bigger and better.
Click to expand...

Done and done :D
 

Attachments

  • image-2460261654.jpg
    image-2460261654.jpg
    32.2 KB · Views: 110
Status
Not open for further replies.

Latest posts

Top Bottom
Back