When I first ordered my RL 1000 rig, the head did not work out of the box. I sent the head back and they sent me a replacement. When I took the new head out of the box, one of the buttons on the face fell out onto tht floor. I sent this head back and actually recieved one that worked. When I plugged it in, one of the drivers in my Carvin cab was defective. Three strikes and your outta there.