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Recording Help GK MB112

Hello

I am trying to record using the XLR Direct Out on my GK MB112. I have that plugged right into the XLR input on my Apogee ONE, which goes into my Mac. Trouble is, I cannot get the Apogee to read any signal. When the XLR cable is plugged into the amp, it still sounds at full volume when I play. Any ideas?
 
Thanks for the response. I am generally new to recording. I purchased a brand new XLR cable for this, and got a 'balanced' one. Was that correct? Is there any way to troubleshoot the Apogee ONE? I unfortunately do not have anything else with an XLR out to plug into the ONE