Reverb.com : Resolutions Issues

[lynnchpin]

So recently purchased an item from Reverb for over $1000 and it arrived damaged. No telling what caused it, but I had to create a video demonstrating the issue to validate my claim. Fair enough. Now they're giving me the options: 1. Get it repaired and they'll pay. or 2. We'll knock off $200 for your trouble.

If they don't respond to my demand to refund my entire purchase, my credit card company will be getting a call and Reverb will never see my business again, unless they start flying straight. Anyone else deal with this line of bs with them?

 

[Katoosie]

I've seen other threads in here with similar situations and reverb siding with the seller. Be cautious and aware that it's a gsmble during these horrific supply chain times.

 

[bobyoung53]

I bought a bass early this year with the plan that when I returned to the U.S. I'd have it shipped and if the seller got sick of waiting for him to ship it to my brother's house, I told him it would take some time as I wasn't sure when I'd get back. Meanwhile the prices started going crazy and about two months later the guy sold it for a lot more money and refunded my money with a 10% stocking fee taken out, Reverb made him pay up. I had the text trail to prove that we had texted back and forth and also that he was to ship it to my brother's house.

 

[Selta]

I'm kind of surprised reverb got into the middle of it right away instead of allowing you to try to work things out with the seller. I haven't bought from anyone on that site in a few years, sounds like a bit has changed.
Is "the item" not worth having repaired to your satisfaction?