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Reverb Issues Advice

I’ve always wanted a Peavey 5 string with the super ferrite pickups. I can’t handle more than a 8.5# bass, so I message sellers when I see one to get the weight. I found a dyna bass that the seller says was 8# in reply to my message. I also asked about the action (he said it was low) and if the truss rod works (he said yes). I ended up purchasing it based on that. What I got was a 10.3# bass with high action. (I haven’t tried the truss rod yet…). It also had a gash in the fretboard at the 14 fret under the E string. He initially was willing to accept a return if I paid return shipping, but changed his mind when he saw the fees he still had to cover. He says the weight wasn’t in the description of the bass, so he doesn’t have to accept a return.

I’ve documented all this in the messages with the seller (pictures of the bass on a scale, pictures of the action using a string gauge and a video of me unpacking it showing the gash as I removed the bubble wrap)

I’m waiting to hear back from the Resolutions Team (will take up to 5 business days). Are misrepresentations in the messaging on Reverb covered by the buyer protection policy? If Reverb does side with me, do folks have any tips on what I should do to protect myself during the return process?
 
I recently got had by some @ whole in Connecticut who essentially cost me about $30 in fees and shipping so he could “try out” a pedal (his words).

Point is, if the seller selected “allows return” they allow the return. And Reverb support will help if you need. It sounds like they misrepresented the item.
 
Just give as much info and documentation as you can. I’m sure they will come to a sound decision.
I’ve only been in one dispute on Reverb and it was way more heated than this so it took some different handling.

Hope it works out for the best.
 
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Are misrepresentations in the messaging on Reverb covered by the buyer protection policy? If Reverb does side with me, do folks have any tips on what I should do to protect myself during the return process?
1) File "request refund" on your order page, "item not described." Seller has 2 days to respond. If return is authorized by seller, you're good to return. Is seller denies or doesn't respond, contact customer service to intervene on your behalf. Send me a PM for additional info.
 
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1) File "request refund" on your order page, "item not described." Seller has 2 days to respond. If return is authorized by seller, you're good to return. Is seller denies or doesn't respond, contact customer service to intervene on your behalf. Send me a PM for additional info.

I contacted him on messaging same day I received it with the issues. He apologized and started the refund process, but then messaged me the next morning that he changed his mind and wouldn't take it back. I contacted customer service, who escalated it to the Resolutions Team. I’m waiting to hear back from them (they respond within 5 business days)
 
Point is, if the seller selected “allows return” they allow the return. And Reverb support will help if you need. It sounds like they misrepresented the item.

Even if returns aren't allowed by the seller, Reverb will force one if the item isn't as described.

If Reverb does side with me, do folks have any tips on what I should do to protect myself during the return process?

I recommend this to everyone sending any item, especially a bass. It's saved me some hassle before.

I take an unedited, uncut video where I show the entire instrument and demo it. I don't stop the video into the bass is packed/boxed with the box sealed. This way there is no doubt of the exact physical condition the bass was in when it went into the box to be shipped. If something happens in transit, they can't blame you (unless it's packed really poorly).
 
I recommend this to everyone sending any item, especially a bass. It's saved me some hassle before.

I take an unedited, uncut video where I show the entire instrument and demo it. I don't stop the video into the bass is packed/boxed with the box sealed. This way there is no doubt of the exact physical condition the bass was in when it went into the box to be shipped. If something happens in transit, they can't blame you (unless it's packed really poorly).

That is a great idea, I’ll definitely be doing that. I did a video of me unboxing this bass. It came out of the box with a gash in the fretboard that I caught on the video as I pulled of the bubble wrap. When I put the picture of that gash on the messaging, the seller claimed it wasn’t there when he sent it, so I posted the video to show that as well as the light packing.

It was sent to me with a single layer of bubble wrap round it, packed in a gig bag surrounded by some packing paper. I have an old beat up peavy case I was going to toss that this fits perfectly in. I think I’m sending it back in that…
 
What a jerk, telling you a 10 pound bass is an 8 pound bass. That's a huge difference. I also have a cut-off at around 8.5 pounds, and 9 pounds is a "no way" bass no matter how special. I just know I'll never play it so there's no point. Good luck getting it all worked out.
 
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Latest update: I got an email from the Safe Shipping Manager letting me know he’ll be resolving this case. I’ll get an update from him in 24 hrs.

I just got a reply from the safe shipping manager that they issued a full refund for the order and they will not require a return of the item and no further action will be required of me. The seller must have used the safe shipping option and the issues with the neck when I pulled it out of the box were covered.

Now I just need to figure out what to do with a 10lb Dyna Bass with a messed up neck…
 
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