Reverb problem

[kbakerde]

I haven't had an issue with getting paid by Reverb, they seem to have their process in order as far as receiving or sending funds. That's been my experience anyway.

My issue with them is that after shipping costs, sales tax, and their percentage being deducted from the selling price- what the seller ultimately receives doesn't reflect what the product is worth. Adding those costs to the price puts the item over market value, making it difficult to sell.
In addition, their Customer Service is not very accessible. It used to be possible to contact an Agent by phone; no longer. It's now either by chat or E-mail.

Of late I end up selling more on Reverb than here, cause I usually can get a higher selling price due to a larger pool.

I also set the price higher than TB, I’ll add $75-$100 shipping fee, and any sales tax the buyer pays and is added. Your fees are not lowered by this. I also find I get a much better deal from shipping fees on Reverb than direct, so it’s not as bad a deal as some make it out to be. IMO.

 

[ugly_bassplayer]

I stopped selling on Reverb for the time being, the cut they take is freakin ridiculous.

 

[rodv66]

Well, there you go. Rules are rules, and the only problem here is that you're expecting them to bend the rules for you, and those rules exist to protect your best interests. You can jump and scream all you want, I'm sure they've heard it all, but they're not changing their security procedures for you or anyone else.

This is not a Reverb "problem." It's an "I don't think the rules should apply to me" problem.

First off, I didn't scream at anyone. I just expect them to act logically and do their end. They want two deposit verification, fine then send two deposits, not one. Why am I inconvenienced because they didn't do what they were supposed to do? Second I have physical proof that my bank got the deposit. So, what is the problem?

You work for Reverb or do you just making assumptions that I'm a scammer and a liar?

Surely from Reverb's perspective OP response probably has "scam alert" written all over it.

Most scammers would want to circumvent the 2-deposit process, wanting sale money immediately.

Most scammers would also become contrary with Reverb customer service agents, bullying then to forego their rules.

It's probably also Reverb policy to investigate matters, slowing down their normal approval and disbursement process when this happens.

 

[rodv66]

Surely from Reverb's perspective OP response probably has "scam alert" written all over it.

Most scammers would want to circumvent the 2-deposit process, wanting sale money immediately.
Most scammers would also become contrary with Reverb customer service agents, bullying then to forego their rules.

It's probably also Reverb policy to investigate matters, slowing down their normal approval and disbursement process when this happens.

Out of curiosity, have the OP's Reverb buyers left positive feedback for the OP?

Here you go. Going to gaslight me anymore? I've only sold one thing before this and no issues. Any other digs?

 

[EatS1stBassist]

It's gotten to where I'd rather take my chances with Craigslist Killer 2.0 coming my apartment than to deal with the hassle of selling on Feeverb.

Lol! So true!

 

[bobdabilder]

I'm in.

 

[LBS-bass]

First off, I didn't scream at anyone. I just expect them to act logically and do their end. They want two deposit verification, fine then send two deposits, not one. Why am I inconvenienced because they didn't do what they were supposed to do? Second I have physical proof that my bank got the deposit. So, what is the problem?

You work for Reverb or do you just making assumptions that I'm a scammer and a liar?

I'm not making any assumptions, but as the poster after me said, I'm sure Reverb is making some assumptions right now, because you agreed to their terms of service and are now trying to argue with them over their terms.

That smacks of suspicious behavior, so they're going to do what they do when people act like that.

As someone else said, some banks will not permit multiple daily deposits from the same depositor, because multiple deposits can be problematic in some situations. These are automated processes and your problem is probably actually with your bank.

However the fact that you automatically jumped to "do you work for Reverb" tells me something about the way you interact with others, and I'm guessing your interactions with Reverb went along similar lines.

Hope it all gets sorted out for you soon.

 

[rodv66]

Lol! So true!

Yeah I also never had a problem with eBay. Just transferred money into my PayPal account. Of course reverb saves money by using a cheap third party to pay you. Dealing with any large businesses is like the Soviet Union, no one has any ability to critically think and make a logical decision.

 

[rodv66]

How long did you wait for the second deposit? They have rules and procedures, and no one gets to have the rules bent, but the second deposit shouldn't take forever.

Why am I expected to wait? If you say you are putting in two, do it. How is that my fault?

 

[yodedude2]

Why am I expected to wait? ...

because you sold on reverb's platform, and reverb says so. you don't have to sell anymore of your gear on reverb. wait it out, get your money, and walk away.

[you can still vent here all you like, it's why we're here just don't expect much sympathy ]

obtw, g.c. will give you 60% of what their system says they should retail it for. what's that worth to you in time, hassle, and convenience?

 

[LBS-bass]

Why am I expected to wait? If you say you are putting in two, do it. How is that my fault?

Did you not read my other post?

It's already been explained to you the likely reason both deposits didn't go in. You agreed to their terms which didn't specify when the deposits would happen. So you have to wait until they clear the bank.

 

[LBS-bass]

because you sold on reverb's platform, and reverb says so. you don't have to sell anymore of your gear on reverb. wait it out, get your money, and walk away.

[you can still vent here all you like, it's why we're here just don't expect much sympathy ]

obtw, g.c. will give you 60% of what their system says they should retail it for. what's that worth to you in time, hassle, and convenience?

Right, if you're in a hurry and you need the cash right away, take it to GC and cancel the Reverb sale.

 

[rodv66]

Did you not read my other post?

It's already been explained to you the likely reason both deposits didn't go in. You agreed to their terms which didn't specify when the deposits would happen. So you have to wait until they clear the bank.

Actually reverb said there was supposed to be two deposits and they only did one. It's not my bank, their 3rd party service screwed up and didn't send it. That's what I'm upset about. It's not my fault, it's not my banks fault.

Once more, reverb admitted that they did not do the two transactions and they were supposed to. So don't tell me I'm wrong, because I'm not.

 

[rodv66]

because you sold on reverb's platform, and reverb says so. you don't have to sell anymore of your gear on reverb. wait it out, get your money, and walk away.

[you can still vent here all you like, it's why we're here just don't expect much sympathy ]

obtw, g.c. will give you 60% of what their system says they should retail it for. what's that worth to you in time, hassle, and convenience?

Lot of Reverb simps here. Maybe if musicians said these policies are not acceptable and didn't sell on reverb, they would improve.

 

[Confunk]

Of late I end up selling more on Reverb than here, cause I usually can get a higher selling price due to a larger pool.

I also set the price higher than TB, I’ll add $75-$100 shipping fee, and any sales tax the buyer pays and is added. Your fees are not lowered by this. I also find I get a much better deal from shipping fees on Reverb than direct, so it’s not as bad a deal as some make it out to be. IMO.

Here's the issue IME:

Using a round number, if I have a bass that I feel is worth $2000 on the market:

7.5% Reverb fee
6% sales Tax (might well be more)
I'll call shipping break even

That would get me $1730 for the sale, a fair amount less than what I want for it.
If I want what I'd LIKE to get, I have to list the bass for around $2300, which is more than a buyer might be willing to pay.
Sadly (or maybe happily) a number of the basses I'm willing to sell are above that $$ figure, so the "loss" is proportionately higher.

There's also a lot of "tire kickers" and low-ballers too, but that's another story.

Reverb does what it does- You have to accept the commission structure for what it is.
Still better than CL and certainly GC.

 

[Rolling Thunder]

Also, are you 100% sure you weren't a jerk to Reverb? Some people think it's ok to s*** on anyone working in customer service (especially when things don't go smoothly). Hope you get your money and good luck!

 

[rodv66]

I am sure I didn't Karen them. I even asked for an email account so I could forward the email my bank sent me. I don't think I'm out of line. If they didn't send the two deposits, then they need to fix it.

Also, are you 100% sure you weren't a jerk to Reverb? Some people think it's ok to s*** on anyone working in customer service (especially when things don't go smoothly). Hope you get your money and good luck!

 

[yodedude2]

... Maybe if musicians said these policies are not acceptable and didn't sell on reverb, ....

i am one of them. no reverb sales for me. not worth the time, hassle, or inconvenience ... for me.

 

[OnTheDownLow]

It's gotten to where I'd rather take my chances with Craigslist Killer 2.0 coming my apartment than to deal with the hassle of selling on Feeverb.

Feeverb, that's classic. I'm going to start using that now.

 

[bobdabilder]

What's a Karen?

I am sure I didn't Karen them. I even asked for an email account so I could forward the email my bank sent me. I don't think I'm out of line. If they didn't send the two deposits, then they need to fix it.