I describe all the details of installation to the email i sent to Eroy:
<<<< Dear Eroy,
I want to describe with details the procedure of installation that i did. I received the RS the first days of May, one afternoon, and the same night i had a gig to go and play. I was so impatient to try it and also been in a hurry, and i sanded, not all the horizontal surface of the wood, but i started sanding from the upper edge going to the center, in a way that finally only the half about pickup (till the "R") fitted to the E gap of the bridge.The other rest half pickup was not inserted into the gap. I tested the sound, it was excellent, and OK relative to the output level.
I played to several gigs (7-9) with this configuration, believing that it works good like that and intending to sand all the woody surface some day. I was always removing the pickup after the end of the gigs.
I have to mention here that i used to play at low volumes, almost acoustically, at a coffee-shop. At the last gig that i remember to have the normal output level, i played two or three pieces with a very noisy drummer and i increased my volume at a high level. I think that was it. From then i 'm experiencing an extremely low output level. I suspect that maybe the piezo element is been cracked. Later, i sanded all the surface and fitted it, but there was no change at the
output sign.
I beleive that i must send it to your service department, you will examine it and then decide if it needs a repair or reconditioning.
Waiting for your advice,
With best Regards, Panos.>>>>
...And i received his answer:
<<<<Gary and I have talked and we will agree to send you a replacement pickup at no charge after we receive the faulty pickup from you. I will ship the same day I receive.
I feel that your installation method may have caused stress on the element that it would not have normally incurred with the proper installation procedure. I urge you to carefully follow the installation instructions and
procedure with your replacement Revolution.....>>>>
I couldn't realise from the begining that my installation procedure was faulty, because the result was a very good sound, that's why i spoke about mystery. Now i feel that i didn't care as i should about the sensivity of the piezo element. I ought to thank Eroy and Gary Upton for their decision to replace it!
Conclusion:
To the wonderful sound of RS, you can add a great service!
<<<< Dear Eroy,
I want to describe with details the procedure of installation that i did. I received the RS the first days of May, one afternoon, and the same night i had a gig to go and play. I was so impatient to try it and also been in a hurry, and i sanded, not all the horizontal surface of the wood, but i started sanding from the upper edge going to the center, in a way that finally only the half about pickup (till the "R") fitted to the E gap of the bridge.The other rest half pickup was not inserted into the gap. I tested the sound, it was excellent, and OK relative to the output level.
I played to several gigs (7-9) with this configuration, believing that it works good like that and intending to sand all the woody surface some day. I was always removing the pickup after the end of the gigs.
I have to mention here that i used to play at low volumes, almost acoustically, at a coffee-shop. At the last gig that i remember to have the normal output level, i played two or three pieces with a very noisy drummer and i increased my volume at a high level. I think that was it. From then i 'm experiencing an extremely low output level. I suspect that maybe the piezo element is been cracked. Later, i sanded all the surface and fitted it, but there was no change at the
output sign.
I beleive that i must send it to your service department, you will examine it and then decide if it needs a repair or reconditioning.
Waiting for your advice,
With best Regards, Panos.>>>>
...And i received his answer:
<<<<Gary and I have talked and we will agree to send you a replacement pickup at no charge after we receive the faulty pickup from you. I will ship the same day I receive.
I feel that your installation method may have caused stress on the element that it would not have normally incurred with the proper installation procedure. I urge you to carefully follow the installation instructions and
procedure with your replacement Revolution.....>>>>
I couldn't realise from the begining that my installation procedure was faulty, because the result was a very good sound, that's why i spoke about mystery. Now i feel that i didn't care as i should about the sensivity of the piezo element. I ought to thank Eroy and Gary Upton for their decision to replace it!
Conclusion:
To the wonderful sound of RS, you can add a great service!
