I was going to make a smart a55 reply but the OP's actions don't deserve it. I've bought two basses, two bass necks and a mandolin from Rondo and have no issues making future purchases.
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A $100 bass that is "sub par"???
Stop the presses!!!!!!!!!!!!
Were you expecting a Sadowsky in the box?
I concur !I don't see why it should be refunded. You returned a bass with no issue. Kurt can't be responsible for buyer's remorse.
American Fenders come with loose pockets sometimes & they don't affect playability at all. Are you sure the neck just wasn't shifted in the pocket? That's a really easy fix.
Is it really unethical to return a perfectly good bass? I ask as a serious question.
My local music stores do not carry all the gear I am interested in buying, and often times I do not get to try out the gear I want before I buy it. In these cases, I either have to pay a large deposit up front for the music store to order it, or just get it online myself. What if I don't like the product after I buy it; not because it is broken, but it just didn't sound or feel like I was expecting. Would it be wrong of me to take advantage of a manufacturers return policy to salvage what I can of my investment?
It's not unethical to return a perfectly good bass. But it's also not unethical for the store you bought it from to charge you for shipping and restocking.
You're basically renting a NEW bass and returning a USED one. The store takes a hit. The store cannot ethically resell it as new.
My point is he is not refunding the faulty bass' shipping either.. Did somebody not read that? Yes, I chose to return them both. However, he is not refunding the shipping on the bass with the loose neck pocket either. His reason was because one was good, I should have kept them both. So I should be stuck with the bad one?
How is everybody focusing on the acceptable bass to include Kurt Z?????? MY POINT IS THE FAULTY BASS!!!!!!! PER HIS RETURN POLICY, I SHOULD BE REFUNDED FOR THE SHIPPING OF THE ONE BASS WITH THE UNACCEPTABLE QUALITY. I understand I sent the 2nd bass back of my own accord.
Shipping is the price you pay for being an internet tire-kicker.
The stuff from Rondo is crap. I know most here on Talk BASS disagree with me...... Most of the time when you buy a instrument for a $100, you get a $100 instrument.

Oh boy, here we go again.
The $100 SX basses that I've gotten from Rondo are actually NOT crap. That's the cool thing.
I agree. I recently bought an Ursa2 5 string Jazz, and it is a very decent bass. Solidly built, good playing and good sounding (surprisingly good pickups, no reason to change them at all). And the CAR finish looks as good as the one on the Korean made Lakland Skyline JO4 I used to have which at the time was an $1100 bass. It even has quilting on the maple fingerboard. What more can you ask for in a $150 bass?