- Apr 20, 2009
- 2,618
- 4,664
- Disclosures
- Endorsements: your name could be here, Mr. Sadowsky!
This was posted on the Salvage Custom Facebook page Monday afternoon:
Dudes and lady dudes. Daniel here. A lot of you are wondering "what happened to Salvage". Truth is, I've been wondering the same thing... Let me break it down for you.
2016 was really hard on the gear industry. Most builders struggled through it, some folded and some of us almost died. I kept in contact with a few other companies through it and it was a struggle all around.
The hard reality is, we weren't ready for it and nearly died.
We had just expanded at the beginning of 2016 (about 70K worth of expansion) and basically threw everything into the pot. It was a risk that didn't have reward. Poor timing? Yes. Yes it was.
I started 2016 with 7 employees and by the end we were down to 2 (one very part time) and things were basically at a standstill. We had negative cashflow and (despite seeking good counsel) no solution to the problem. I had my nose so close to the proverbial grindstone that I didn't see the writing on the wall until it was too late. Basically. We died.
So here I am, going at it solo, essentially bankrupt, with a very large list of orders to fill. It's pretty hard and quite overwhelming. I've been fighting situational depression because of it and I haven't handled things as well as they could be handled. For this I am sorry. I never intended to disappoint any customer or fans.
To add insult to injury, I had to move the shop. That was hard and really disrupted things. The new one is great but I'm still not set up fully and it's going to take a few more weeks until it's 100%.
Moving forward: I absolutely refuse to screw anybody over. Even if I'm forced to officially declare bankruptcy, I will finish every order with love and consummate attention to detail. This is a promise and a hard fact.
I know a lot of you feel screwed, and if I'm honest, you are. I'm sorry for this. It was never my intention.
The plan is this: Finish every order as quickly as I can. When I'm done, I will continue to build but I will not open custom orders. I've failed twice now at managing custom orders and it's unbelievably frustrating for me to do that to you. Moving forward, I will build things the world has never seen and put them up for sale. That's it. No custom orders. Just art. Buy it if you can.
I will consider re opening custom orders if the right CEO type person comes along. I'm just not that guy. I need to build. I need to create. I need to ride my friggin unicorn into the sunset on a trail of glitter. I'm just not the guy to manage everything.
I also promise that I'm not going to be able to face the deluge of emails I'm going to get from patiently and impatiently waiting customers. You're just going to have to wait. It sucks. I'm sorry.
Did I mention I was sorry? Well, I am. I hate to disappoint. I wish I could make it up to those who have been disappointed and I will do everything in my power to make things right.
Long story short: We're not dead, we're just rising from the ashes on a new unicorn. This one will have wings. Big golden wings. Keep your eye on the sky.
ooxxooXoXXx
Daniel Tyack
I placed an order for a pedal board on July 7th 2016 and put half down ($271.01). At the time, the site said build times were 3-4 months. After 4 months, I sent an email asking for a status update and never received a reply. After another month, I sent another email asking if they were still in business. I got a reply from Daniel and was told to expect my pedal board "real soon." Until I saw the Facebook post, I had not received any other communications from Salvage Custom. I understand people having problems, and I understand not being able to meet all commitments when you have problems. What I don't understand is not communicating issues on a timely basis. If I had received an email saying "Hey, we're swamped, it's going to be a while" I would have had a much more favorable view of the company and people over the last 8 months while waiting for the pedal board I ordered. I like their products and they seem like good people and I hope everything turns around, but I have no expectations on getting any return on my deposit. I appreciate the words in the Facebook post, but actions speak much louder than words, and I haven't seen any actions that would give me confidence. I'm sharing this in case other folks are in the same boat I am.
Their website currently redirects to a message saying:
Give us a hot minute to re think our lives.
Salvage had a real hard 2016 and we nearly died. We're currently re working the plan. Give us a hot minute.
Dudes and lady dudes. Daniel here. A lot of you are wondering "what happened to Salvage". Truth is, I've been wondering the same thing... Let me break it down for you.
2016 was really hard on the gear industry. Most builders struggled through it, some folded and some of us almost died. I kept in contact with a few other companies through it and it was a struggle all around.
The hard reality is, we weren't ready for it and nearly died.
We had just expanded at the beginning of 2016 (about 70K worth of expansion) and basically threw everything into the pot. It was a risk that didn't have reward. Poor timing? Yes. Yes it was.
I started 2016 with 7 employees and by the end we were down to 2 (one very part time) and things were basically at a standstill. We had negative cashflow and (despite seeking good counsel) no solution to the problem. I had my nose so close to the proverbial grindstone that I didn't see the writing on the wall until it was too late. Basically. We died.
So here I am, going at it solo, essentially bankrupt, with a very large list of orders to fill. It's pretty hard and quite overwhelming. I've been fighting situational depression because of it and I haven't handled things as well as they could be handled. For this I am sorry. I never intended to disappoint any customer or fans.
To add insult to injury, I had to move the shop. That was hard and really disrupted things. The new one is great but I'm still not set up fully and it's going to take a few more weeks until it's 100%.
Moving forward: I absolutely refuse to screw anybody over. Even if I'm forced to officially declare bankruptcy, I will finish every order with love and consummate attention to detail. This is a promise and a hard fact.
I know a lot of you feel screwed, and if I'm honest, you are. I'm sorry for this. It was never my intention.
The plan is this: Finish every order as quickly as I can. When I'm done, I will continue to build but I will not open custom orders. I've failed twice now at managing custom orders and it's unbelievably frustrating for me to do that to you. Moving forward, I will build things the world has never seen and put them up for sale. That's it. No custom orders. Just art. Buy it if you can.
I will consider re opening custom orders if the right CEO type person comes along. I'm just not that guy. I need to build. I need to create. I need to ride my friggin unicorn into the sunset on a trail of glitter. I'm just not the guy to manage everything.
I also promise that I'm not going to be able to face the deluge of emails I'm going to get from patiently and impatiently waiting customers. You're just going to have to wait. It sucks. I'm sorry.
Did I mention I was sorry? Well, I am. I hate to disappoint. I wish I could make it up to those who have been disappointed and I will do everything in my power to make things right.
Long story short: We're not dead, we're just rising from the ashes on a new unicorn. This one will have wings. Big golden wings. Keep your eye on the sky.
ooxxooXoXXx
Daniel Tyack
I placed an order for a pedal board on July 7th 2016 and put half down ($271.01). At the time, the site said build times were 3-4 months. After 4 months, I sent an email asking for a status update and never received a reply. After another month, I sent another email asking if they were still in business. I got a reply from Daniel and was told to expect my pedal board "real soon." Until I saw the Facebook post, I had not received any other communications from Salvage Custom. I understand people having problems, and I understand not being able to meet all commitments when you have problems. What I don't understand is not communicating issues on a timely basis. If I had received an email saying "Hey, we're swamped, it's going to be a while" I would have had a much more favorable view of the company and people over the last 8 months while waiting for the pedal board I ordered. I like their products and they seem like good people and I hope everything turns around, but I have no expectations on getting any return on my deposit. I appreciate the words in the Facebook post, but actions speak much louder than words, and I haven't seen any actions that would give me confidence. I'm sharing this in case other folks are in the same boat I am.
Their website currently redirects to a message saying:
Give us a hot minute to re think our lives.
Salvage had a real hard 2016 and we nearly died. We're currently re working the plan. Give us a hot minute.
