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Go back to Ash first. If they don't help, go to DR, and while you're with them, tell them that Ash is messing with their product.
I wouldn't be surprised if the story behind that set is someone changing their mind during a setup. [They almost always ask you to choose a fresh set when bringing a bass in for a setup. At least they used to do this.]
The string then probably went back on the shelf for sale as new.
When - they should have been flipped in the garbage or given away.