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sansamp rbi not working right?

I got that feeling from their website that they are committed to customer service and decent turnaround, not like some others that sell and then you're on your own. I saw something that said repairs out of warranty would be done for a fee, I'm just not sure if I want to spend any money on it. I'll still give it to somebody if the want to go for it, you never know, they could end up doing for nothing. I've decided I'm moving on, still staying with their products though.