Scarlet 2i2

Discussion in 'Recording Gear and Equipment [BG]' started by ZAR14, Mar 30, 2020.

  1. ZAR14


    May 15, 2016
    I recently purchased a Focusrite Scarlet 2i2 gen 3 Audio Interface. It comes with available download software, Ableton Live Light and Protools+.
    Ableton downloaded without issues but I seem to be having a problem with downloading Protools+.
    Protools download pauses and I get an error message that says the Download path is too long. I've attempted several times with no luck. I went to the Avid website and tried to get support from them but their website says that they are having issues with tech support due to Covid-19.
    My question...Has anyone using the Scarlet 2i2 gen 3 ever experience something like I described and if so were you able to remedy it?
  2. seamonkey


    Aug 6, 2004
    I haven't downloaded protools, but If you are on a PC try picking a shorter download path, or look up "Enable Win32 long paths"
  3. ZAR14


    May 15, 2016
    I kind of did an End Around and went to Avid and selected the latest version of Pro Tools first and downloaded it.
    It took some time but eventually downloaded completely...
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