Schroeder Experience

[BurningSkies]

Buddy... i think you need to check yourself. Telling me what the best course of action for my situation is out of line.

Check yourself. He was talking about JORG'S best course of action. Now I think that you just want to get bent at everyone no matter what they have to say.

 

[BurningSkies]

Very well said.
This has been an interesting thread. Now I know to get a Berg.

I play both. Mine happen to be both of excellent build quality, but mine are both older. I don't know what Jorg's got going on right now, but I've only heard one side of this story (hint, hint).

I know that Jorg sent me a replacement driver without prompting when I had a driver problem, without waiting to see the original. I also know that Jim Bergantino is renowned for excellent customer service.

AND I know that if you're looking for what a Schroeder brings to the table in terms of on stage volume and its very specific tone profile, then a Berg is not what you're looking for.

If what you're looking for is the Bergantino sound, then the Schroeder sound (and it is very specific) isn't what you're looking for.

 

[ftroop13]

I don't know what Jorg's got going on right now, but I've only heard one side of this story (hint, hint).

Quotes used in the OP are direct.

Glad we can be objective in our discourse.

 

[silky smoove]

Buddy... i think you need to check yourself. Telling me what the best course of action for my situation is out of line.

The correct course of action for Jorg to take would be to have ftroop13 send back both cabinets and supply a properly constructed cabinet to replace the original faulty one.

I'll check myself as soon as you re-read my post (quoted for your convenience) and acknowledge that I was suggesting what Jorg should do to resolve the situation.

You're a delight. At any rate, good luck with your cabinet problem.

 

[ftroop13]

My apologies. Thank you for your thoughtful posts.

 

[rbonner]

All this crap is tough. A guy spends $$$$ and expects to get a product that is constructed to the highest standards no matter who is building the thing.

I have found the larger the company's production volume the more stable the production quality is usually. A company like that can afford to sell cabs as seconds.

An Esoteric or Boutique builder cannot afford at any time to build a seconds grade substandard product. It appears in this case he couldn't and shipped junk as a product.

The owner also should have not just given away the cab.... This reduces the value to zero of his product. He should have offered to PAY for the return and then reviewed WHAT WENT WRONG in production so it would never happen again.

Again, I see money as an issue with total disregard for good business sense. SO the guy doesn't know went wrong with your cab, or he does because he's got 27 of them all screwed up in the shop.....?

Bad cabs should not be circulating in public. He should have removed the drivers and placed them in a new cab for you.

I'd sure as heck be hand picking the one you got if that was my company.

All bad decisions. I sure wouldn't buy one of his products.

BOB

 

[mkrtu9]

... And TB is ROOST HQ.

BOB

hahahahahahahaha

 

[Cosmo_Smallpiece]

This just doesn't make sense. I believe the orginal poster but how can a cabinet like this exist? It is a manufactured product and probably after the "prototype" was built, it was spec'd for panel cutting and assembly. All panels and baffle boards would be the same for that model. Assembly would use the same jigs. There is no other way you can deliver a product in volume. You just don't have some kid with a hand saw hacking away on a piece of plywood and one off these things. There is no magic in these type of cabinets... it is basic cabinet making. It is too obvious that Schoeder and any other small size company would apply this to their first product.

Well apparently it does happen, because the POS I received from Schroeder had a completely different box construction to any other I've owned before and any other I've seen.

Instead of being a six sided box (I'm counting the front as one side here) with a panel in the back for access to the innards, the back face of the box was an entirely separate panel, screwed to the top, bottom and sides with no panel insert in the back for access, so there was a visible join running around the top, sides and bottom of the cab with some sort of visible gasket in it.

I probably would have ignored all the other faults - circular saw cuts in the wood, crooked corners, missing cup washers, cheap and badly fitted handles, huge visible voids in the ply and a very uneven and badly applied finish - if the carcass of the cab had been ok.

Mr Schroeder's reaction was to angrily tell me I was talking BS and to then explain to me in a very patronising manner why all these fault were not actually faults.

For instance, the cup washers on the back panel are "only fitted for shipping" so it doesn't matter if any are missing.

The cabinet would not have had voids in the plywood "if it had been made from MDF" *** Bear in mind here that my previous contact with Mr Schroeder had been to complain that the 410Light he sold me was not very light because it was made of MDF. In fact it weighed almost as much as a regular 410. For £860 (about 1600USD at the time) I expected better.

In the end he replaced the cab and the replacement was fine but the whole experience left a very sour taste in my mouth

To keep hearing of Schroeder's "Stellar" reputation simply heightens the sense of disapointment I feel at the poor quality products and very unhelpful attitude of the man.

I've now owned 4 Schroeders and I've only been happy with one of them and although I like his products I would not give that man one more penny of my money, but then I guess with his legions of adoring admirers he can afford to lose a few overseas customers.

 

[rbonner]

It all comes back to roost and the guy will soon be wondering where all his business went. Big egos will comfort themselves saying, "Oh well the economy is bad, so I had to close my doors..."

I don't know the guy, never had anything to do with him or his products, but in these Internet times and beyond, a guy has to listen to customer feedback and pay attention or die on the vine.

BOB

 

[ftroop13]

MSRP on Musicians Friend for this cabinet is $815.00!!!

 

[strozey]

Buddy... i think you need to check yourself. Telling me what the best course of action for my situation is out of line

I'll tell you what, I could care less about your situation, but I don't mind telling you what your best course of action is; and that is to get a clue.

Silky smoove has gone out of his way to try to have a constructive conversation with you about your issue, and in your haste to disregard any seemingly contrarian opinions on the subject, you have completely disregarded his and others advice in this thread.

We get it - your pissed at Schroerder because they screwed up your purchase at every possible instance as documented on your OP, but that doesn't give you license to be a jerk to those responding to this thread

 

[ftroop13]

I could care less about your situation

Thank you for your meaningful addition to this thread.

 

[strozey]

and the cycle continues

 

[Big String]

Big String.... I am glad you had a good experience.

Mine was not good, and not a one off.

Thanks and I'm sorry you did not. Good luck also.
I do also highly recommend Bergs if you want to try them out next, lots of great gear out there.

 

[lomo]

Hey LOMO, it's not your place to give the OP an apology. The whole thing is too bad I agree, but the only way you need to feel sorry was if it was you who recommended the purchase; which you weren't.

I'll tell ya what, everybody is having trouble these days. If the manufacturer is having employee troubles it is his responsibility to clean house and start building quality cabinets again himself. The last thing he needs to be doing is BSing customers as it will all come back to roost... And TB is ROOST HQ.

BOB

FWIW I didn't mean to apologize, but rather express my sympathy for what happened to the OP. Hasn't been my Schroeder experience at all, however.

 

[Gintaras]

sorry to hear about bad experiences. I am typically a supporter of the small guys. Sounds like growing pains like DR Bass. I have both a Schroeder and DR Bass cabs and have read most of the threads. My experience with both of companies have been fine. My DR Bass cab was 4 weeks late and my Schroeder upgrade speakers were on time and the sound was just as promised. (I upgraded my 1010R to the Celestion Neos from Jorg) Hopefully this will all clean up before I get a 15+L.

 

[::::BASSIST::::]

I have owned all these cabs:

Schroeder 1212R
Schroeder 1515L
SCHROEDER 1210
SCHROEDER MINI 12+
SCHROEDER MINI 12 (non neo)

Everyone of them except the 1210 bought directly from Jorg. I have experienced nothing but excellent service. Every schroeder that I have owned has been very well made... no complaints whatsoever.

That said, I think there are two main problems here:

#1 Jorg had some "slackers" working for him that did poor work. Ultimately thats his responsibility to make sure the people he hires are dedicated to producing top rated products.

#2 The OPs cabs must have been sent out before some sort of quality inspection.

At any rate, some customers can be "difficult" and I think thats the case here too, as proven by the way the OP handles himself online.

As for me, I just bought another 1212R. This was a local sale from a friend that saved me alot on shipping. This new-to-me cab is also very well built.

 

[ftroop13]

At any rate, some customers can be "difficult" and I think thats the case here too, as proven by the way the OP handles himself online.

"Difficult"? Where in my communications was I "difficult" with Jorg? I should have demanded my money back immediately since the product was inferior. I gave him the benefit of the doubt and let him try and rectify the situation. He rectified by sending me more inferior product and when I pointed it out, he bailed out by saying keep both. That's being "difficult"?

The problem here is there is a group of apologists for a manufacturer that shipped inferior product.

This was my experience. Post your experience. Leave the passive/aggressive behavior for your stage show.

 

[Musicman20]

This is no offence to the Schroeder users, but I am now fairly certain I wont be getting one. Im in the UK, and if anything happened, I'd be furious.

 

[LilRay]

Geez.. It is no different than the Behringer or Ibanez bad experience threads.

The difference I see is that Schroeder is supposedly higher quality or boutique products, not budget line.

I don't own Schroeder, nor do I plan to, However If I'd gone the extra mile and chose a higher end product, I'd want what I paid for.

If the OP's story is true, he should get what he paid for, reguardless of his attitude.

God Bless, Ray