Bought a new PC from them in February. Ridiculously long wait for a $500 rebate. I should've gotten the rebate by now so I email their support center. Alienware politely informed me that because I did not send the original sales receipt (so they claim), my rebate has been voided. This is the first I've heard of this. I phone their support center as suggested in the email... I get two morons who basically say "The rebate department rules, no second chance, sux to be you". Actually, the second guy is the first guy's manager. He said that I had had 45 days to ensure that the rebate department received the receipt, and it's all my fault for not calling within that time period to confirm this, even though the rebate wasn't due for months. Whatever. I'm sure what they're doing is legal (though for this amount of money I'll check with the FTC), but I can't believe how sleazy it is.