Shopping at GC the other day

[jaybones]

On my way to pick up my newly acquired Squier Affinity P bass, I stopped to buy a gigbag. Was looking online for the cheapest bag, and there was a GC on the way. Right off the highway, and the price was right ($19.95 + tax).

Anyway, I knew I was going to encounter some guitards there, wailing away at ear drum shattering volumes, and I wasn't disappointed.

What I didn't expect was the lack of customer service. I walked in, and the cashier near the door said "Hello, welcome to Guitar Center". I walked toward the bass section, and the used passing through the amps and noise.

No cases or bags.

After making a lap around that area of the store I walked back to the cashier, and asked where the cases and bags were. She didn't say anything, just pointed toward a corner with a sign that said ACCESSORIES.

Right there on the shelf were the bag in a box gigbags that I was looking for. I picked it up, and took it back to the checkout counter.

The cashier was talking to the other about having a migraine. The other said "You know, and orgasm usually cures them." And the first one said "Too bad I'm at work." The second one said "Well, you get a break soon, there's always the restroom...". Right as I was standing there. No shame at all.

 

[Kukulkan61]

Good story, and if it was me I would of....never mind lets just leave it at that..

 

[mrufino1]

Finally a guitar center story with a great ending! Obviously meaning you got the gig bag you wanted...

 

[Killed_by_Death]

I would have offered to help her get rid of that migraine, in a totally creepy way.

Sometimes this kind of stuff just falls on you.

Some gal came knocking on my hotel room door in N'Orleans, yelling about losing her key.

I opened the door and invited her in. The look on her face was priceless!

 

[bass32]

Sometimes it seems that good customer service is quickly becoming something from the past.
You can still find good customer service with the online stores. I've only had a problem with one and it really wasn't that big of a deal.
The local mom and pop store treats me pretty good, so I do my business there whenever possible.

 

[1stnamebassist]

You should have "said perhaps I can help".

 

[bridgecables]

I dont go there often, but I try to leave a GC in a better state than I found it in. Often the employees who help me learn a tidbit or two from my banter. I don't show up expecting expertise, I just show up knowing what I need and that it's in stock, and I don't get disappointed.

 

[MMiller28]

You should have "said perhaps I can help".

They were both probably dudes

 

[Doctor J]

You just can't beat a happy ending.

 

[jd56hawk]

I don't know what state these Guitar Centers are in that I hear so many tales of woe...not only have I never had a problem at any of the 5 GCs I frequent, but I also get incredible deals like my Markbass CMD-121P and Pearl White Sterling Ray 34 ...$599 each, both new, brand new Dean Exotica marked down from $399 to $217, and my Inca Silver Squier CV Jazz, not on sale but definitely worth more than the $379 online price.

 

[DOMIT]

I don't know what state these Guitar Centers are in that I hear so many tales of woe...not only have I never had a problem at any of the 5 GCs I frequent, but I also get incredible deals like my Markbass CMD-121P and Pearl White Sterling Ray 34 ...$599 each, both new, brand new Dean Exotica marked down from $399 to $217, and my Inca Silver Squier CV Jazz, not on sale but definitely worth more than the $379 online price.

I always get good customer service at my local Guitar Centers. I just posted a thread about yesterday evening about this... Maybe it is a regional thing?

 

[Aberdumbie]

More of a generational thing. We don't demand common courtesy from young people these days and it translates to the workplace. Sad thing. I can't find customer oriented people for my little company.

 

[IronLung1986]

The lack of customer service is the only reason I go to guitar center. They are so inattentive that I feel free to just play anything I want for as long as I want. And they typically know next to nothing about gear, so any exchange I do end up having is mercifully brief. I won't feel the slightest bit guilty about spending 2 hours playing everything they have and then leaving without so much as a pack of strings.

 

[Eminor3rd]

Sounds like a run-of-the-mill retail experience, where you got what you wanted after asking one question, and overcoming the mild annoyance of apathetic retail staff. What's the big deal?

 

[Wolfenstein666]

I would have offered to help her get rid of that migraine, in a totally creepy way.

Sometimes this kind of stuff just falls on you.

Some gal came knocking on my hotel room door in N'Orleans, yelling about losing her key.

I opened the door and invited her in. The look on her face was priceless!

*heavy breathing*

 

[GretschWretch]

OP should have told the pair at the counter, "You know, I play drums as well as bass, and I've got a paradiddles right here."

 

[Charlzm]

OP - I guess my recent experience at GC Sherman Oaks to buy a guitar strap wasn't unique, then. Except for the orgasm part.

 

[bassrich]

Rock N' Roll

 

[HarrisonJ.Gool]

I bought a Les Paul at my GC, yesterday. Had some great customer service, but that's probably why the 4 people I talked to have been there for months.

 

[arbiterusa]

We have two in San Diego. One (La Mesa) is a gem. Staffed properly, taking care of business.

The other (San Marcos) is an understaffed pit of despair, so bad they pulled the receptionist/loss prevention target/receipt checker about two years ago and never replaced that position. They do not care and I suspect they're on a short list to close down soon. At least they're nice.