I purchased a set of Dunlop flatwound strings but the G string kept slipping on the tuning peg. I could not get it to tune up to pitch. I reached out to Dunlop and they sent me a replacement set. I really appreciate their attention to customer service.
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Shout out to Dunlop Strings
- Thread starter REV
- Start date
I've had them do that...
Towards the "modern spectrum" when new, but do respond well to the tone knob - probably the most "chameleon" string.
Brighter than TIs - they're my 3rd most used flat: TIs, EB Cobalts, then Dunlops.
I use strings to either bring out or dampen certain qualities of a bass. I have LaBella LTF flats on most of my basses but sometimes a bass needs a little something extra and that's where Dunlop flats come in. Also it's not always a specific tone sometimes I'm looking for a certain tension from the string. I find the Labellas and the Dunlops will usually give me what I'm looking for. That said some of my basses have Chromes and some have Ti flats. It all depends.
When I was in my Dunlop Super Bright Nickels phase, I had a D string snap when installing the strings on my bass. I reached out to Dunlop; and they kindly sent me two new sets! I mean, it was at least one for sure but my memory makes me believe it might have been two. Either way, very efficient service.
Now I’ve moved on from those strings though. Good strings but not what I want right now.
Now I’ve moved on from those strings though. Good strings but not what I want right now.
Well i reached out to labella cuz i have a white nylon string that looks & feels weird, sent pictures and all, and didn't even get a reply...
Only string I ever broke was a La Bella DTF. It just snapped after about three weeks. No response from them at all re replacing it. Haven’t used anything of theirs since.
I pretty much only use SIT or Dunlops these days. Both are great companies.
Indeed, Dunlop is a family owned business and they care for their customers. It's very different than a large corporation.
Lately I emailed two speaker component companies (HIFI not bass cab stuff) and neither ever responded to my email. I ended up ordering parts from one of the two, which were delivered fine, but still, the lack of customer service is appalling.
The person I spoke to at Dunlop said that the core of the string might be broken and requested that I send the string back for them to check out.
I've had a defective Rx stainless set also made by Labella. They never resolved my issue either. They gave me lip service via email saying they would get me another set but I never received it. Sad part is that when everything is right they are great strings just don't rely on them to stand behind the duds as they appear. Great on Dunlop to make sure they take care of their customers. There's gotta be a reason why guys like Les Claypool and several others use them.
