We hear lots of horror stories, but here’s the opposite. I recently had the G string of a brand new set of 9050M flats break while I was installing them, and fender is sending me a new set. Took two emails. Nice work!
Enjoy the benefits of a premium membership!
Upgrade Account
-
TalkBass has been independent since 1998. Add your voice.
Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
Join free Log in
Want zero display ads or expanded classifieds tools? Compare plans.
Shout out to Fender customer service
- Thread starter smatanovic
- Start date
I had an experience recently where all three variations of a bass I tried to buy from them were pretty subpar, but the customer service involved in the replace/return/refund process was great.
I didn't know they'd respond like that. Never thought to contact them after that happened with me in July, with a package of 7250Ms where the G string unwound at the ball end almost immediately when the repair tech was doing a setup on my new Yamaha bass. (He subbed in a D'Addario.)
Maybe I should email Fender customer service about it....
I've had nothing but awesomeness from Fender customer service.. Phenomenal positive attitude, willing to help, listen, and take care of a few issues I had over the years. The most recent experiences the past few years have been the best.
My only experience with Fender Customer service was when I bought a 2017 Noir MIM Precision bass, the neck warped and I took it to an authorized Fender service center who said the neck wasn't fixable. It was about a year after I bought it, and Fender wouldn't fix the bass or replace the neck, and refused to exchange the bass for a different model either as the Noirs had sold out and they had increased prices. They refunded my original purchase price with a check that took over 3 months to receive. I wasn't too thrilled at all.
I had a few packs of strings that had corrosion in different areas.
I bought a bundle of packages online and was storing them in my closet.
The bundle of string packages were definitely over a year old before I even opened the first package and were for my fender Stratocaster.
It was mostly on the B and E strings.
They responded immediately.
They sent me brand new packages without question.
I bought a bundle of packages online and was storing them in my closet.
The bundle of string packages were definitely over a year old before I even opened the first package and were for my fender Stratocaster.
It was mostly on the B and E strings.
They responded immediately.
They sent me brand new packages without question.
Last edited:
I had a couple 10ft Fender cables for a few years. Over time they started to cut out. Contacted Fender and was told they have a lifetime warranty. I had to cut them in half and send a photo but received new cables that were much better quality.
I've actually only heard, read and experienced horror stories with their QC departments. I'd hope the customer service departments were helpful, good they were to you.
Update:[This invalid link has been removed] online, maybe they'll reach out.
That's pretty much the standard response from any decent string company. I've had issues with LaBellas, String Joys, and D'addario, and all of them were quick (and apologetic) with sending replacements. The companies I really like to buy strings from are those where I haven't had any issues. You don't get an A for quickly fixing a problem that you created, you get an A for selling stuff that always works.
Final update: they sent me two replacement packs of strings. Nice.
Latest posts
-
Post a funnier picture than the one above - Parallel Universe Edition- Latest: 5StringBlues
-
-
-
-
