Well, that's above and beyond!
I have a MusicMan ABS stingray case that lost its handle during a flight.
(The clasp next to it is funky now, too, but that's no biggee.)
I searched all the dif sites for a replacement handle with the right type and size of mounts.
No luck.
So I asked Ernie Ball UK if they have a replacement handle.
Reply: Discontinued item, so no can do.
So I asked Ernie Ball USA if they have a replacement handle.
Reply: Discontinued item, so no can do.
So I asked if the supplier could help.
Reply: Case made by SKB but no info on the handle.
So I asked SKB UK if they have a handle.
Reply: No spares
So I asked SKB-Europe if they have a handle.
Reply: Need to know the model ref. and they can help!
So I searched everywhere to no avail.
Meanwhile, SKB Europe helper comes back and says she will try to get the info for me and arrange a handle FOC.
She was able to track it down through the build specs from SKB USA.
Its an HD-01 and they are sending one to me.
Once you know the model it is possible to track them down on line, but not in the UK that I can find.
Anyway - [email protected] is the place to go and they couldn't have done more to sort me out on a product supplied to another company.
Hooray for them!
I have a MusicMan ABS stingray case that lost its handle during a flight.
(The clasp next to it is funky now, too, but that's no biggee.)
I searched all the dif sites for a replacement handle with the right type and size of mounts.
No luck.
So I asked Ernie Ball UK if they have a replacement handle.
Reply: Discontinued item, so no can do.
So I asked Ernie Ball USA if they have a replacement handle.
Reply: Discontinued item, so no can do.
So I asked if the supplier could help.
Reply: Case made by SKB but no info on the handle.
So I asked SKB UK if they have a handle.
Reply: No spares
So I asked SKB-Europe if they have a handle.
Reply: Need to know the model ref. and they can help!
So I searched everywhere to no avail.
Meanwhile, SKB Europe helper comes back and says she will try to get the info for me and arrange a handle FOC.
She was able to track it down through the build specs from SKB USA.
Its an HD-01 and they are sending one to me.
Once you know the model it is possible to track them down on line, but not in the UK that I can find.
Anyway - [email protected] is the place to go and they couldn't have done more to sort me out on a product supplied to another company.
Hooray for them!
