I talked to them when I was trying to buy boots, but not since. They do not sell direct. I haven't had the time to call them about the issue at hand. I'm debating on how worthwhile it might be. I might try another pair, but I might just stick with in-store purchases.This right here. I have a pair of Tony Lamas 12EE in black ostrich and after a year or so they've stretched to EEE and are the most comfortable pair of boots I've ever owned. I also have a pair of Alcala's 12EE in chocolate cowhide and after three years they actually haven't stretched at all. Seems like different manufacturers not only vary in sizes but also in quality of material.
It was an expensive lesson to learn but after that and other experiments I've discovered that I can only wear Tony Lamas boots.
OP, have you tried contacting the manufacturer directly?
The boots I was trying to replace are the same manufacturer and model as the ones I returned, and they fit perfectly off the shelf, which is why this mystified me so much. I've never hand that much variance, especially from a respected manufacturer. The boots I currently have went through a pretty bad blizzard with, all night long, and they stayed warm and dry the whole time. I will have to just call them and try to find out what's what. A very odd occurrence.