So...UPS is basically useless?

[bucephylus]

I have a UPS delivery scheduled for today.

Yesterday, they informed me that they would deliver between 12:00 and 3:00PM. Fine; we have a previous commitment around 5:45PM. No problem.

Today, when I can no longer change delivery options, UPS informs me that delivery will occur before 7PM. Oops.

I try to contact a human being. Not possible. AI is 100% dysfunctional. No information on options there.

I sign up for My UPS. But wait; when I select Change Delivery Options while signed in to My UPS, the website just asks me to join My UPS again. Try different devices, new login etc. Same result.

I guess this company is now wholly unaccountable with no human interface, a completely dysfunctional web site, and just lets their drivers / schedulers change delivery at their convenience.

I can see why previous posters have gone to Will-Call only. Maybe the web site will let me do that after a failed delivery.

Clearly, UPS sees the shipper as the customer, and the recipient as something beneath dirt, and to be ignored.

I get it that humans cost money. But, one might expect just a little bit more from the web site programming. Pathetic. My grandfather would have referred to them as "no-accounts."

Edit: the saddest part is that both I and the delivery folks are losers in the picture; because the delivery folks may now have to make other arrangements, which means costing UPS more resource time to deliver the same thing. The only winner is some highly paid jerk sitting in an office in a high rise who just doesn’t want to be bothered to figure it out.

 

[bholder]

Useless Parcel Service? 'bout right, I'm afraid...

 

[NC_Rob]

What a coincidence...as soon as 4:45 hits it will update to 7pm. EVERY TIME.

 

[sleddogn]

I've had many recent UPS delivers where the "goal posts" were being moved mid-day as to delivery time. When that occurs, and you've stayed home to sign for an in-person only delivery it is frustrating. Last week I was waiting for a bass delivery, had the tracker working just fine showing a delivery by 3pm. Was able to watch it buzz all around my street for hours, only to have it update to delivery by 7pm right at 2:59 on the clock..lol

 

[r_bnks]

No. I only use UPS and sold a lot, and when I receive something it's almost always UPS.

 

[superheavyfunk]

I’ve never had a good experience with UPS. Not once. Whenever possible, I’ll request that another carrier be used and I never use them when I’m shipping something.

I’ve had the same experience when trying to navigate their website. It’s definitely broken and it’s been that way for some time now. They don’t seem much interested in fixing it

 

[fhm555]

I gave up on UPS long ago. I got tired of packaged laying in ditches out by the road, packages landing halfway across town, and packages with all the contents lost through a split in the bottom of the box from mishandling. Add to that the odd hours of the closest place I can get my stuff over the counter and the 45 mile round trip to do so, and it puts UPS on my DNC list. FedEx OTOH has been really good. They put things on my front porch and at least try to stick them behind a planter or something.

 

[StyleOverShow]

I don’t agree, UPS does a great job of delivering packages and the packages get here when they get here.

 

[turcmic]

Never had problems with UPS. Had some with FedEx. Probably just a bad day

 

[Killing Floor]

I’ve went to Austin Guitar House last time. It’s like a 3-dimensional website you can physically enter. Instead of UPS, they let me select “put pedal in hand”. Follow up, I got home exactly on schedule. The sales avatar shook my hand and I swear it felt real.

 

[gln1955]

UPS has been fine for me. FedEx has been a nightmare on multiple occasions.

 

[Gearhead17]

Issues with UPS or any other carrier are region specific. UPS, and FedEx are good in the NW suburbs of Chicago.

I suggest looking for other numbers to call UPS and mess with them until you get a live person. It's true that most companies force the automated menus, but if you are patient, you can get to an operator.

 

[AcadianBassman]

I hear UPS is good within country (Canada) but the only experience I've had with them is cross border. And if I needed a vital organ that could only be delivered by them I'd find a way to live without it! I've gathered that there are three things they cannot read: a map, a calendar and time! Directions fit in there as well. I've tracked orders from LA to the border, across the border, back to the US, back to Can, and again to the US.Then they tried to nail me with three times the customs/duty charges. I won't order anything if the only delivery option is UPS - Utterly Pathetic Service. Unlike a lot of what I've read on forums, the USPS has always been great. Sorry to hear of your frustrations.

 

[bubba-b]

i dislike piling on ("look on the bright side of life" is now playing on my speakers... ) but since it happened two days ago, i'll vent.

had a scheduled delivery on saturday between 9:45 and 1:45. did chores around the house and kept an eye on the ups delivery map to see where the brown truck was presently at in my neighborhood.

i live in a gated community but all a visitor needs to do is raise their party on the gate's intercom to open the gate.

at around 1pm, the truck was about two blocks away so thought i'd meet them at the gate just in case.

i get to the gate to see the ups truck drive by. soon after, i receive the "sorry we missed you" email.

didn't even try...

oh, well. it's back out for delivery in a couple hours so, should be ok in a few...

 

[DaveParker39]

It's frustrating... I have sorta made friends with my local UPS guy and he has my number and a good intuition around what stuff to leave, what stuff to call me about, and what stuff to hang onto. But having good rapport with a driver is just lucky.

 

[NC_Rob]

It's frustrating... I have sorta made friends with my local UPS guy and he has my number and a good intuition around what stuff to leave, what stuff to call me about, and what stuff to hang onto. But having good rapport with a driver is just lucky.

I went as far as to start handing out 6 packs to make friends and get things faster but they rotate so much (or quit) that it became an exercise in futility.

But I will update my post from earlier and eat my words today - they just dropped off my package early.

 

[Rojd]

I've had good and bad with both FedEx & UPS.

Earlier this year I ordered an expensive hardshell road case from SW, which came via their default carrier, FedEx. It arrived damaged/smashed. SW took it back and sent a replacement. FedEx damaged and smashed that one too. SW took the 2nd one back and sent a 3rd case via UPS. It arrived perfect.

 

[MultiScaleMale]

I've had very few problems with any of the delivery services or with Amazon orders. I wonder how much is population density related? At most it's going to be a quarter mile between deliveries in our area.

 

[ItsmeSantiago]

After the UPS wage strike threat, they cut my delivery person's route so now all of my work deliveries are on the back of the pick up guy, who shows up at 4 PM. Now my customers have to wait an extra day essentially, since we close at 4:30. Earlier in the year they cut a third of the drivers, so it's a nightmare where I am.

With that said, I'll still use UPS over FedEx any day. FedEx drivers are contractors and when they decide to not do their job, there's nothing you can do about it.

 

[coy garcia]

Recently had 2 ups deliveries, both times I was home all day and no one arrived. Both times they sent me a photo of someone elses house saying it was delivered. I filed a claim with ebay and the 1st one sided with me the 2nd with them. Yeah it's a big problem and I wasn't able to get ahold of a real human.