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Some one with an hartke vx 3500 ? help me with the equaliser please !

I have the VX3500 and I have no idea what your problem is, but the best way to deal with it is, I guess, setting all the sliders to 0 and slider by slider going up and down until you feel confortble about the sound.
 
I don't use the combo version but I often play through a Hartke 3500 amp with the VX410 cabinet. This might just be me, but I find the tweeter to be very harsh and not great for that soft sound. I recommend, as others have, that you play a bit with each slider one at a time to figure out which particular frequencies are causing the unpleasantness. Try rolling off some of the higher frequencies. I also suggest you check out some flatwound strings if you haven't already.
 
Embrio bass - I'm not trying to be patronising here, but how long have you been playing? Could it be partly down to technique? Are you playing with a pick, or fingers? Have you tried plucking a bit further away from the bridge and towards the neck? What bass are you using? How's the setup on the bass? What about the strings; roundwounds or flatwounds? How have you got the tone set on the bass?

These are all things that will factor into how bright the sound is. If you're an experienced player, please excuse me for asking, but the answers to these aren't readily apparent from your first post.
 
Also, don't have the "High Contour" control anything above flat (center detent) at first. That is a very high treble control (shelving at 10KHz, according to published specs). Definitely not needed in most applications.

Also, I recommend using both pre-amp gains nearly equally, with the tube side just a smidge higher than the solid-state (at whatever volume level required in conjunction with the Master). To me, the tube side gives a glassier edge, while the SS side firms up the mid-range.