This isn't intended to be a UPS bashing thread. First off, they're a good successful company, but like any big company, issues do pop up from time to time. Secondly, tearing a company apart on the internet does little to solve any issues. With all that said, I'm curious how sometimes there can be a epic failure in communication. I was having a Sadowsky bass shipped to me from across the country. Even though the winter here in western NY has been unseasonably mild, it can change in instant, so predicting the weather 5 business days out in shipping is a coin flip at best. The seller shipped the bass through a UPS retail outlet, and we agreed it would be held at the local UPS hub here with signature required. That way it wouldn't sit unsecured and possibly in out in the bad weather. So today the bass is scheduled to arrive. I go to the UPS hub, and say I'm here to pick up a pkg being held here for me. I give them the tracking number, and I'm told it was delivered to my frot door today at 10 AM. As one could imagine, my head just about exploded. I asked, how could such a failure in communication occur. The clerk replied, if it's not there, come right back. Seriously, that was the best they could do??? So off I go speeding to my home thinking all the while, the pkg would be gone. To my surprise it was still there. Of course it had been sitting n the rain for 6 hours. No one signed even though it was required. Just dumped and gone. Now before everyone jumps on the UPS hate bandwagon, I had almost the EXACT same situation occur with FedX about 5 years ago, only that time the bass was left lying in the middle of my driveway. The driver didn't even lean it against the house. In other words, throw and go. So I guess while venting my frustration, I have to ask, it it a failure that occurs with the info from the UPS retail center? (UPS Store, etc) The person loading the truck? The driver? Of course the package did have a very large sign on it- HOLD AT UPS HUB FOR PICK UP. I know like every company these days, the drivers are expected to do more with less in a shorter amount of time. I get all that. But that sign was right next to the address sticker, and about 10 times as large.