So sometime last night someone changed the password and account information on my dad's email, including password recovery. Whoever hacked it then sent this email to everyone in my dad's contact list. "I'm sorry for this odd request because it might get to you too urgent but it's because of the situation of things right now, I'm stuck in London with family right now, we came down here on family vacation, we were robbed, worse of it is that bags, cash and cards and our cell phone were stolen at GUN POINT,and it's hard to get hold of a phone here in london it's such a crazy experience for us, we need help flying back home, the authorities are not being 100% supportive but the good thing is we still have our passport but don't have enough money to get our flight ticket back home, please i need you to loan us some money, will refund you as soon as we are back home, i promise." My dad called our ISP, they eventually reset the password after my dad couldn't figure out who is favorite actor was. (He was guessing John Wayne, Clint Eastwood, etc) It turns out his favorite actor is 50 Cent. This hacker is cracking me up. Anyway we changed the email password and the password to our router. We still can't send or receive an email with this account. Are there any other precautions I should take, and what should I do to get this account working? I'm stumped.