Thomann Rant!

[Neon Blues]

Yup, this is a rant....about how Thomann should give a 101 class on how to run a business and keep a customer coming back.

So after many years of perusing Thomann.de, I made a few purchases.

Point 1.

I ordered an Ashdown Drophead Combo, the item was marked as shipped within an hour of paying. It arrived at my door in 6 days. From Germany to Australia. ***. As much a comment on the shipping service as Thomann.

Point 2.

My amp arrived however, the way it was packaged from Ashdown. It got a knocked around a bit and the rivets that the head screw into snapped off. I managed to fix it easily. I e-mailed Thomann around it more so it didn't happen to someone else. They replied within 2 hours of my e-mail and offered a 30 Euro discount on my next purchase after I sent photos.

Point 3.

Back to the 6 day turnaround. Local stores quoted me 12-16 weeks to order one in.

I can't believe it took me this long. Brilliant business, customer service and of course massive range of great products. Looking forward to making more purchases.

Highly recommended to anyone and everyone!

 

[SlimS]

Couldn't agree more!

A while back I ordered a 115 cab which turned out to be out of stock. They gave me a fairly nice discount on a slightly more expensive cab, without any hesitation at all.

 

[Rune Bivrin]

Amen! Thomann could definitely write the book on online sales customer service.

 

[Polfuste]

One time i bought a 27 feets Klotz TM stevens jack cable. I received the 18 feet one. I came back to them with the return procedure, to send back the 18 feet. I received the 27 feet 3 days after, before they received the 18 feet i sent back. Pretty cool. One week later, i received a second 27 feet one.. I came back to them to return back the second 27 feet, telling them i already have received one. The guy told me "it's a mistake from our customer service: keep the second one and if you don't have a new email from us within the week, it's yours. " I never received any other mail from them on this topic.

 

[XLunacy]

Actual rant here : one of their direct competitors here in Europe, Musicstore.de, were terrible every time I ordered from them (exactly 1 time out of 1, large order with several items).
Call it bad luck if you will, but the experience was so bad and insulting that I am committed to putting them down every time I'm given the occasion.
Thomann was awesome every time I made a purchase (about 10 orders). They are the ones getting my money now.