Asking matter of fact questions to get to the source of the problem is not tactless. It is to help solve the problem a fast as possible. That's what people do working in a technical field - at least those that I've dealt with.You'll have to excuse agedhorse. They guy is very knowledgeable but not very tactful. I believe he is talking about the connection between your amp and the cab. Your cab has the option for two different types of connections, either a 1/4'' cable or a speakon. He's saying if you're using a speakon that isn't made by Neutrik it can damage the speakon jack on your cab. If you have been using the speakon connection, try the 1/4'' to see if that helps.