The G&L Saga: End of Chapter 1
It was really bothering me that my guitar tech was going to shell out $400 or more for a new neck. He didn't do anything wrong. It was equally bothering me that I would have to shell out $400 or more, too. I didn't do anything wrong, either. This morning, a light bulb came on (in my head). I'm only 24 days into my Guitar Center 30 Day Return period.
At lunch, I took the G&L down to my local GC (I'm in Tallahassee, but I bought it from GC in Chicago after I found it in their Used Gear section online). I told them it was defective and that I wanted a refund. I showed them the original bullet adjuster and the new one with the piece of truss rod stuck in it, and I explained how this all came to be.
They didn't even try to argue with me. The manager (Joe) just said okay and that he would need to call the Chicago GC to see how they wanted to handle it. Joe came back a few minutes later and said they would process a refund onto my credit card. And there was much rejoicing. Yaaay.
So I'm standing there and he starts doing stuff on his computer. I start thinking, okay, what am I going to do now.... Hmmmm.... So I asked Joe, "what are you going to do with this G&L now?" He said they would send it back to the Chicago store for them to deal with. I said, well, it's going to end up costing $500 or so to get a new neck. If I could keep the bass for a decent price, it would be worth it to me to go ahead and get the neck replaced myself.
Joe called the Chicago store back and told them I was interested in keeping it if the price was right. They offered $300, out the door. I told them that was too much and offered $200. And they took it!
They processed a full refund onto my card for the original purchase, less $200+tax and I walked out with the same guitar I came in with! I immediately called my guitar tech to let him know he was off the hook (one he had insisted on being on). We are both ecstatic!
And thus ends Chapter 1 of this roller coaster tale....
It was really bothering me that my guitar tech was going to shell out $400 or more for a new neck. He didn't do anything wrong. It was equally bothering me that I would have to shell out $400 or more, too. I didn't do anything wrong, either. This morning, a light bulb came on (in my head). I'm only 24 days into my Guitar Center 30 Day Return period.
At lunch, I took the G&L down to my local GC (I'm in Tallahassee, but I bought it from GC in Chicago after I found it in their Used Gear section online). I told them it was defective and that I wanted a refund. I showed them the original bullet adjuster and the new one with the piece of truss rod stuck in it, and I explained how this all came to be.
They didn't even try to argue with me. The manager (Joe) just said okay and that he would need to call the Chicago GC to see how they wanted to handle it. Joe came back a few minutes later and said they would process a refund onto my credit card. And there was much rejoicing. Yaaay.
So I'm standing there and he starts doing stuff on his computer. I start thinking, okay, what am I going to do now.... Hmmmm.... So I asked Joe, "what are you going to do with this G&L now?" He said they would send it back to the Chicago store for them to deal with. I said, well, it's going to end up costing $500 or so to get a new neck. If I could keep the bass for a decent price, it would be worth it to me to go ahead and get the neck replaced myself.
Joe called the Chicago store back and told them I was interested in keeping it if the price was right. They offered $300, out the door. I told them that was too much and offered $200. And they took it!
They processed a full refund onto my card for the original purchase, less $200+tax and I walked out with the same guitar I came in with! I immediately called my guitar tech to let him know he was off the hook (one he had insisted on being on). We are both ecstatic!
And thus ends Chapter 1 of this roller coaster tale....
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