I was just at Shank's before the holidays and they are very much in business (busier than ever, it sounds like). I can't recommend Mike enough. He built the extension on my bass, has repaired numerous cracks, and has tweaked my setup a dozen times to help find what is right for me. It is great to build a relationship with him...he is very loyal to his longtime customers and a great person in general. I send all of my students to him as well...never a bad experience.
Adam.
Adam.

