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Within my rights, or driven by greed?

I've never worked much copper waterline myself, but it was pretty clear what needed to be done. Went by Home Depot, bought a copper tube cutter and said adapter, cut and put it together. Took 6-7 minutes, tops.
Liability issues....
You're right about the liability issue here, and I suspect it probably addresses the connection issue you were faced with somewhere in the delivery documentation. Had the delivery guy cut up the copper and got it all connected, you'd be calling him first if it leaked. If it leaked while you were out for the day and caused extensive water damage to your house, you'd be expecting HD to cover any and all expenses. For the $100 they charged you, HD can't be taking on that kind if liability. I don't blame them.

On the bright side, maybe you can go into a partnership with HD and be the 'copper hooker up guy' service for an additional fee beyond delivery. :D

-Mike
 
SamtheButcher - just a suggestion(sorry it's late). If you put a copper line on you may want to go back while it's new and replace the coppper line part with one of the braided stainless and plastic lines. IF you move the fridge out to clean or get an item that rolled under it the copper lines are a bit prone to developing leaks if they get moved about, since they just have that small compression fitting(copper ring on the line). You can get the braided stainless line in a 10' for about $12-14. Glad your fridge came. Yeah, them doing the fridge with the straps is pretty awesome...a fridge really is a light appliance for it's size but awkward as hell.

"Kids were like "Whooooaaa". My daughter rearranges everything everytime she goes in it." - it takes so little to amuse them sometimes.:laugh:

Yep, I put one of those on. The adapter I bought had the threads on the outgoing side from my copper line to fit the 6' braided line that attached to the fridge. I ran the copper about 2' up the wall behind the fridge, secured it to the wall with a clamp screwed into the wall, then looped it back downwards to the braided line connection. The copper line can't move much, and there is plenty of braided line coiled behind so I can clean back there easily when necessary.

I was about to throw my daughter her winter coat, she was in there so much. Gets cold in there. ;)

You're right about the liability issue here, and I suspect it probably addresses the connection issue you were faced with somewhere in the delivery documentation. Had the delivery guy cut up the copper and got it all connected, you'd be calling him first if it leaked. If it leaked while you were out for the day and caused extensive water damage to your house, you'd be expecting HD to cover any and all expenses. For the $100 they charged you, HD can't be taking on that kind if liability. I don't blame them.

On the bright side, maybe you can go into a partnership with HD and be the 'copper hooker up guy' service for an additional fee beyond delivery. :D

-Mike

Yeah, I get all that. I do mobile service work and repair for my company, and I know who my customers are going to call if I don't do my job. I try to keep enough stuff on my truck so if the job throws me a curve, I have what I need to make it work.
I probably wouldn't have batted an eye if the 'set up' were free, as originally stated, but when they added the charge at the end, I felt like...OK, they're trying to recoup me for their lost profit, so....fine then. I better not have to touch a thing.
And you know the rest.

Oh BTW, it wasn't HD .....I don't want to throw the store under the bus just yet, since I've been very happy with them in every transaction in the past. I've bought quite a lot of stuff there.

That fridge would probably still be there, with an updated price, had one assistant manager not been an a-hole.