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New Warwick- Defective!!?!

N

NLBassist

May 1, 2013
203
26
#1
Hi all,

I've been wanting a corvette for years (almost bought one in 07, but then I met the girl of my dreams). Well, I finally got the finances and ordered a brand new Pro Series Corvette Bubinga, and it arrived yesterday.

After opening it up, noticed the following issues last night:

  • Stacked Bass/Treble Controls are stuck and won't turn independently.
  • Action is ridiculously high
  • Neck is buzzing like crazy, both above and below fretted note.
  • The included Allen Keys don't fit the bridge
  • No rubber washer on top strap mount.
  • There is a chip in the wood on the top protruding piece of wood.

Due to the top 3 issues, this bass isn't even playable at the moment. I find this extremely dissatisfying as every Warwick I have played (as well as everything I've read) indicate they are set up prior to shipping.

There is a card that came with the bass, titled "QC Card". The first couple of rows are filled out, however, Action QC, Final QC, and Date are blank. Could this mean it never finished in quality control?

How do I go about getting it repaired/playable? Please help....
 
#2
Sorry to hear about the issues of the bass that was sent to you. The Warwick Admin frequents this board more than anyone else and I am sure he will add comments to this post. Issues like this that I have seen in the past (which is very rare) resulted in superb customer attention and wish the best for you. It would help if you would put the serial number down as well so that the Warwick team can look into it.
 
#8
NLBassist,

Well, gosh...this is embarrassing. I am wholeheartedly sorry to hear that you were shipped a new instrument that, as you've described it, is definitely not up to Warwick's high quality control standards. Honestly, I can't speak for what happened with that particular instrument so that it got to you the way it did. But i can assure you that if you bought the instrument new, you are completely covered by warranty for one year.

Simply contact our distributor US Music, (800) 877 6863, or write to [email protected], and ask them to send you the missing/correct parts for your bass.

As for the first three things on your list, I believe I can easily help you remedy those problems. Give us a call at Warwick NY, (212) 777 6990 - one of our experienced techs will be happy to assist you.

Sincerely,
Jesse, Warwick USA
 
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#9
thanks Jesse.

I called the distributor and they said they will replace the instrument and they sent me the required forms. Only bummer is I will have to send the instrument prior to them sending the new one, so will be about 2 weeks before i'm good to go.

Thanks for your help!
 
#10
NLBassist said:
thanks Jesse.

I called the distributor and they said they will replace the instrument and they sent me the required forms. Only bummer is I will have to send the instrument prior to them sending the new one, so will be about 2 weeks before i'm good to go.

Thanks for your help!
Click to expand...

Happy to help! And of course, thank you for playing Warwick!

Please let me know if anything doesn't get resolved to your satisfaction.

All the best,
Jesse
 
#13
That's not comforting to hear....

I've wanted a Warwick for years. I literally was a month away from ordering a custom $$ back in '07. Now I finally got my hands on a Warwick, and I seem to have the only defective Warwick that ever shipped! I guess at this point you just gotta laugh about it.....

I am getting worried though about the backorder. Ordered the Warwick because my current bass isn't holding up to the Spring/Summer in NY. With a 90-day backorder, I won't have a bass till almost the end of the summer! That won't work for me, and i'd hate to have to put money on a lesser bass.
 
#17
Just an update....

On May 6th the distributor, US Music Corp, emailed me to tell me that it would be 3-4 for weeks for a replacement. Since the store I ordered from was out of stock (as well as every store I could fine), I decided to send it in under warranty for a replacment.

As of today, I still don't have a bass. At the end of the 3-4 weeks, it turned to a 'Couple more weeks'. Then a month after that, I was told it will be about 30 days till they are available.

Does anyone know what is going on with Warwick? Its sad enough that they shipped a bass in such poor condition, but now its been about 3 months and still no replacement!
 
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