Somebody at Buzzard's Bass has potty-mouth...
and lousy manners...
and a third-grader's grasp of written English.
I e-mailed them with a few legitimate questions about returns policy and specs on a bass they advertise. They responded with an accusation that I only wanted try out basses and then ship them back on their dime.
And accused me of lying when I said this about the quality of an SX I got straight from Rondo:
"I'm naturally hesitant to buy a bass sight unseen (or sound unheard). The one time I did it I was lucky - got a SX P clone that was great right out of the box.
Here's their response:
I highly dougt any SX was correct right out of the box. I've been dealing with SX for about 5 years now and never have I seen one that did not require neck work.
And refused to answer a question about pickup dimensions - telling me to ask Kurt at Rondo, "He is after all the source and not me."
If Rondo is the source, why does the Buzzard's Bay site directly link it as if THEY are selling them? I'm supposed to be a mind reader?
Then I get this response after I tell them what they should do with their accusations:
"I'm the *******? **** you . . . you question me as if you EXPECT to get ripped off
Why don't you drop on by? You good with words on an email.
C'mon by. I'll show you a REAL GOOD TIME you ****in piece of ****~!"
Wow, that is classy customer service!
Maybe they've been scammed by customers in the past. I don't doubt it. That's awful and a pain when your margins are tight. I've been scammed plenty by retailers, so it's only smart to ask first about returns policy. If they'd posted it up front, like Rondo, there would have been no need to ask.
People sure are funny.
Bill
and lousy manners...
and a third-grader's grasp of written English.
I e-mailed them with a few legitimate questions about returns policy and specs on a bass they advertise. They responded with an accusation that I only wanted try out basses and then ship them back on their dime.
And accused me of lying when I said this about the quality of an SX I got straight from Rondo:
"I'm naturally hesitant to buy a bass sight unseen (or sound unheard). The one time I did it I was lucky - got a SX P clone that was great right out of the box.
Here's their response:
I highly dougt any SX was correct right out of the box. I've been dealing with SX for about 5 years now and never have I seen one that did not require neck work.
And refused to answer a question about pickup dimensions - telling me to ask Kurt at Rondo, "He is after all the source and not me."
If Rondo is the source, why does the Buzzard's Bay site directly link it as if THEY are selling them? I'm supposed to be a mind reader?
Then I get this response after I tell them what they should do with their accusations:
"I'm the *******? **** you . . . you question me as if you EXPECT to get ripped off
Why don't you drop on by? You good with words on an email.
C'mon by. I'll show you a REAL GOOD TIME you ****in piece of ****~!"
Wow, that is classy customer service!
Maybe they've been scammed by customers in the past. I don't doubt it. That's awful and a pain when your margins are tight. I've been scammed plenty by retailers, so it's only smart to ask first about returns policy. If they'd posted it up front, like Rondo, there would have been no need to ask.
People sure are funny.
Bill
