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Warning: Ken Bebensee

M

mattwells

Mar 19, 2003
238
18
GA
#1
I know there was a 10+ page thread on this earlier, but I figured I would let everyone know about a friends experience:

I have a friend who has paid in full for an archtop guitar from Ken Bebensee. I think he is now somewhere around two years past due. My friend is trying to either get the guitar or his money back. He has threatened legal action, and is now probably going to have to go forward with it. Ken won't even answer his e-mails or phone calls.

Just a warning for anyone who might be thinking of using him as a luthier.

Matt

BTW - I say two years past due and am being conservative, I think he is now hitting the 4 years past due mark, but I forgot to ask him how long when I talked to him last night.
 
#4
That thread is mine
its 14000 hits deep
search it.
At least I got mine, That jackass
built me the wrong instrument and told me to shove it when I wanted it fixed or a refund
I think we should go out there and pay him a visit
It took
4 years to get mine
and he wouldnt respond ot emails etc.
hes a rip off artist and his career is over
I threatened legal too but he claimed not to have anything $$ or otherwise to take.

heve your friend contact me maybe we can help each other



this link:Invalid Link Removed
 
#7
I know some custom luthiers have long waiting lists for their instruments, but they really should be upfront about the waits. Not responding to to inquiries doesn't help either.

Luthiers who are running delay times of over two years should stop taking orders (and deposits) until they can fulfill their production requirements and projections.
 
#8
the wait wasnt even the worst part
go through my thread.
he was an arrogant s.o.b who wouldnt take responsibility for his f***ups
and took my $4500 and gave me the finger at the end
now its costing me another $800 to get the bass done right by another luthier if I cant sell it, which I probably wont be able to.

so 4 years from an estimated 18 months
wrong woods, wrong pup placement, lousy inlay
no return calls or emails.
medium crafstmanship and then I have to pay someone else almost a grand to fix it.

great experience.:spit: :scowl:
 
#9
Caveat: IANAL and this is not legal advice.

Just FYI.... a quick search of the public web site of the California Secretary of State suggests that Ken Bebensee is not operating his business as either a corporation, a limited partnership or limited liability company:

Invalid Link Removed

This MIGHT indicate that he is operating his business as a sole proprietorship. If so, he MAY be personally responsible if a judge agrees with your position. While immediate payment might not be forthcoming, a legal judgement issued against him MIGHT be a viable alternative. For example, IF it turned out he was personally responsible and IF a judge agreed, a lien on his house MIGHT be possible. In such cases the lien would have to be satisfied before the property could be transfered.

I would suggest you pursue all legals avenues available to you in this matter. Many less than reputible individuals are able to repeatedly conduct themselves in a reprehensible manner simply because few people choose to pursue the legal avenue available to them.
 
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#12
Smallmouth_Bass said:
Luthiers who are running delay times of over two years should stop taking orders (and deposits) until they can fulfill their production requirements and projections.
Click to expand...

There is a fantastic double bass bow maker, Sue Lipkins, who has a several year wait. I contacted her, and she will add you to the list but won't take a deposit until you're up on the list. This is the way to do business. I can understand waiting a few years for something that is going to be with you forever, and she doesn't want to compromise quality...so it will take a while. The ironic part is that most people choose a custom to a.) get exactly what they want. b.) get great customer service, and c.) get great QC. I am sorry to hear such bad expeirience. I will spread the word NOT to deal with him.
 
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#15
I ordered a guitar to be made for me by sending a $2500 check for down payment to a known internet guitar luthier.

About a year later I received some pictures from the luthier telling me he is making my guitar.

Just found my canceled check with his bank account number and signature on the back.

Its has been 4 years now and the check is dated 5-13-04.


This was his most recent reply to me, 2 days ago from Ken Bebensee:


"I haven’t forgotten you and I apologize for the delay. We both invested money into that venture, and I will return your deposit as soon as I can. I have an old guitar I made 10 or 12 years ago I can send to you for collateral. Making custom guitars is much more complicated than I expected and I am trying to finish what I started. I have many debts that I intend to repay."


As far as I can tell, he has nothing invested but my money... I haven't received anything that would have me believe he ever started the guitar. He he wasn't a known luthier I would have not sent him a dime.
 
#16
Just an update...

I did receive my deposit in full from Ken. I may have jump the gun on this cancellation because Ken has shown to be a man of integrity.

I now have ever reason to believe that he would have finished my guitar and that I would be the happy owner of a Ken Bebensee original-!!

Reading warning post's on forums can start a wildfire of misinformation spun out of control can possible result in damaging someone's reputation.

I hope this note will help repair any damage done to Ken on this forum and please rest easy knowing that Ken will and does deliver outstanding instruments that are a work of art and craftsmanship-!!

I read this warning thread and believed every word written, sorry that I did...

[email protected]
 
#19
-jim said:
I did receive my deposit in full from Ken. I may have jump the gun on this cancellation because Ken has shown to be a man of integrity.
I now have ever reason to believe that he would have finished my guitar and that I would be the happy owner of a Ken Bebensee original-!!
Reading warning post's on forums can start a wildfire of misinformation spun out of control can possible result in damaging someone's reputation.
I hope this note will help repair any damage done to Ken on this forum and please rest easy knowing that Ken will and does deliver outstanding instruments that are a work of art and craftsmanship-!!
I read this warning thread and believed every word written, sorry that I did...
Click to expand...

:rollno: This is ridiculous. Bebensee's actions have spoken loud and clear of a period of a decade. Just because he sent you your deposit back after four effing years is not even remotely reason to come on here and talk about what a great artist he is and what great integrity he has. I am blown away that anybody would have such low self-esteem, and such a bad case of Stockholm Syndrome, that they would post something like this. :hmm:
 

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