Recent content by Darkglass

Thank you very much! It was a wild ride, and I will always be grateful for the community's support through thick and thin. For the past 2-3 years, I have been 99% focused on Neural, so it made a lot of sense for Darkglass to be owned by someone that can support and empower the executive team...

Hey guys! Sorry for the 2-3 year long radio silence. As a few of you know I’ve been focusing a lot on Neural DSP, and getting the company running and the Quad Cortex ready required everything I had and then some. Just wanted to drop by, say hi and thank you again for all the support throughout...

Hi! We're working on adding 3 new presets accessible via MIDI only, as well as other cool functionality. They'll be available soon on a free firmware update! Doug.

It should be possible to route the cabsim so that it’s only on the XLR through the Darkglass Suite with a future firmware update.

Hey guys, sorry for the inconvenience. Please contact [email protected] so our team can help trouble shoot and then coordinate the most convenient solution. Regards, Doug.

Hey guys, There could be an issue with our site's contact form, I'll have our web manager have a look, thank you for the heads up. I've also sent this link to our support team, they'll be reaching out to you. Kind regards, D.

Hey sorry for the inconvenience. Please reach out to [email protected], the guys will take care of you!

Hi! This is a known issue with the protection diode on the input. We have a solution for it, please email [email protected] and the guys will sort you (and everyone else) out.

Hi. No, the IRs on the Suite are only available for our devices.

Unfortunately it isn't. It's a digital issue that was addressed by using a different microcontroller and MCU on the newer revision.

The X Ultra (as well as the latest generation Microtubes and AO Ultra with aux in) have different hardware, which addressed the noise issues present on earlier releases. Unfortunately our attempts to correct the noise issues in the previous revision via software have not resulted in any...

The adjustment I referred to can be done in the pedal and through the Suite, but sure, trying things before buying them is a smart thing, luckily most, if not all online stores have great return policies.

We're testing some firmware optimizations next week that have the potential to significantly reduce the noise. I’ll keep you posted.

That's correct. One of the ARMs is used for the UI and running embedded linux which connects all of the peripherals to the DSPs. The spare ARM is used for USB audio and image processing when Neural Capturing (since the Master ARM is handling data transfer between all 4 SHARCs when training the...

Hey! Sorry, yes, a bunch of us are at NAMM. If you email [email protected] they can help with sending replacement footswitches (they're not at NAMM). Kind regards, D.