The story goes like this.
Back in 2020 right before the pandemic hit seriously, one of the metal adjuster things on the backpack strap of my cronkhite bass bag snapped.
IIRC, the bag was fresh out of warranty.
I mailed them and got a sweet response, but then- the pandemic came and there were other things to worry about for both me and them. So, I didn’t receive the promised spare part and didn’t bother since I wouldn’t leave my house for gigs or rehearsals for the foreseeable future.
The few times I did, I have to say, were quite the bummer for carrying around the bass on one shoulder instead of two.
Fast forward to now. After reading the company newsletter for a recap of what had happened to them during the pandemic and whatnot, A Long, Strange Year... - Glenn Cronkhite Custom Cases, I decided to email them to maybe sort this thing with my strap out.
That same day, I receive an email offering me to send a spare part on their bill, which I take to a local repair person, and they will cover the repair cost by PayPal. Part is shipped by track-and-traceable mail, essentially on that same day.
I absolutely can’t praise the company, their product, and their service enough. Highly recommended!
Best
Sidecar
Back in 2020 right before the pandemic hit seriously, one of the metal adjuster things on the backpack strap of my cronkhite bass bag snapped.
IIRC, the bag was fresh out of warranty.
I mailed them and got a sweet response, but then- the pandemic came and there were other things to worry about for both me and them. So, I didn’t receive the promised spare part and didn’t bother since I wouldn’t leave my house for gigs or rehearsals for the foreseeable future.
The few times I did, I have to say, were quite the bummer for carrying around the bass on one shoulder instead of two.
Fast forward to now. After reading the company newsletter for a recap of what had happened to them during the pandemic and whatnot, A Long, Strange Year... - Glenn Cronkhite Custom Cases, I decided to email them to maybe sort this thing with my strap out.
That same day, I receive an email offering me to send a spare part on their bill, which I take to a local repair person, and they will cover the repair cost by PayPal. Part is shipped by track-and-traceable mail, essentially on that same day.
I absolutely can’t praise the company, their product, and their service enough. Highly recommended!
Best
Sidecar
