Yesterday, I was advised by a
great TBer
@Fred312b
That this bass:
For Sale - Jerry Scheff Lakeland 5 string american made
Came up for a GREAT price used at GC. He knew I liked it but I thought the original price was too high, as was the original GC price...yes the bass had transferred between GC stores for an unknown reason....
After
@Fred312b posted, I talked to my better half and asked if I could take the plunge IF I sold my Skyline Scheff 5er...she said yes..as long as I posted he Skyline as soon as I checked out the US Scheff...
I jumped at the chance.
I WAS hoping to be able to play this particular bass this weekend at church...NOT going to happen.
I even paid extra for overnight delivery.
It was supposed to be delivered as stated on the web site "Afternoon after order"....
Well...at 4 PM today I checked the tracking number....WHAT DID IT SAY?????
"The receiver agreed to pickup the package at the UPS location"...I never did SO....I clicked on further...the bass was in VAN NUYS CA!!!!
I Immediately called GC CS to see what they could find out..."Mike" answered the phone...overall nice guy, and asked what he could do for me....I told him the situation and he said "That's Not right....let me check into it"....He also commented that the notes appear to imply that I had it delivered to a GC Store in CA.
He came back and said "UPS called you and you said you would pick it up" ..I said "Why would I do that - it was supposed to be delivered to my house and I live in Illinois and NOT CA!"...He was flabbergasted.....He had no idea what to do.
He said..."The tracking numbers probably got mixed up....you'll get your bass tonight"....I was not as sure as he was....I asked him to check into it.
He said he had to call the store that sold it for more info....after about 15 minutes on hold (with horrific music) he told me no CS managers were not on site at the store and thus, nothing could happen until Monday.
I told him I wanted the bass to play in church on Sunday...and that is why I ordered it overnight shipping.....he offered to refund the shipping costs (which I won't really know is actually applied until my next credit card bill)....I told him I wanted more than that...and he said..."That's up to store management...which will have to wait until Monday".
I told him that would be OK but what should I do to assure I got my bass? He assured me he'll get it figured out Monday IF...IF he works on Monday...(what kind of organization is GC if you work on Friday and don't know if you work on Monday???)
I told him that if someone was expecting a package....he/she would pick it up from UPS, take it home....open it....maybe carefully (able to repack)...and maybe NOT (unable to repack)...and THEN figure out he/she got the wrong package. They would then call UPS and who knows how long it would take them to get it back to UPS for shipping...
Who knows how long that would take??
Over the course of our conversation, he gave me 3 manager's names to speak to on Monday.....I tried to tell him "It's GC's fault..have the manager call me"...he said "Sorry -we don't do that" (and they wonder WHY they have poor CS ratings and may be going bankrupt!!).
He assured me that a particular manager (2 of the three were...as it turns out...NOT working on Monday) would follow up with the store on Monday and I would get me my bass by Tuesday...I asked "how?" he said [insert manager's name here] would follow up...I asked who had the bass...he was not sure...so I asked "If you do not know where the bass is....at UPS or someone's house..HOW can you assure me I'll have it by Tuesday?" He fumbled quite a bit and said "We'll do our best"
Another thing that is frustrating is that they (CS) are in Utah (an hour behind me and 2 hours behind the store that sold me the bass)
I told him that after Thursday I leave for a week's long conference and want the bass before I leave so I can check it out...he said "You WILL have it Tuesday or Wednesday".....I again asked HOW can you assure me?" He again fumbled quite a bit and said "We'll do our best"
He even went as far as to blame UPS again for putting the wrong tracking number on the wrong package....and that I may even receive the bass tonight...well it's 10:00 and NO delivery yet.
The ironic thing is that the bass was in Rockford (at the airport and less than 50 miles from me) at 10 PM last night...(before flying to CA)...I could'a picked it up there!
How...just HOW does a simple on-line order get so screwed up?????
I did not get a package so it was not like 2 packages got the shipping labels swapped....so huh????
Where is the Van Nuy's person's package???
I hope he does not keep the bass and that I eventually get it...
I really never shop GC...this is a reason to keep NOT doing so....
PS - "Mike" was a very very nice person and was doing everything he could in a bad situation....I do not blame him in any event....he was great to deal with...but I am very sorry he works for such a bad company.
happens. frustrating, but not the end of the world. OP: good luck getting it sorted out! 
