• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

An annoying customer service experience

#161
T-MOST said:
I love my Ken Smith and wouldn't give it up for the world! I've never had a bad experience with Ken so I have no issue there. I just got back from Sadowsky's in Brooklyn. I accidently kicked the bass/treble knob last week while the bass was on a stand. the whole knob wobbled like a weeble. So today I took a drive out to Rogers. Long story short they fixed the knob in 10 minutes and gave me a tool for removing the knobs... all at NO CHARGE! tha was very cool customer service. Thanks Jason and Roger. :hyper:
Click to expand...

I'm a Smith owner too and I've never had a bad experience with Ken either... because I've never had any experience with Ken. :D I also own a Sadowsky. Having both is a killer combination!

Hopefully I won't have to make use of their customer service. It's a long drive.
 
#162
Eric618 said:
Conklin's wait time is 9-12 months. Maybe that's cause he's not a ****.
Click to expand...

both of them are manufacturing instruments to capacity. So it doesn't matter if there's a ten year waiting list or a 1 week waiting list so long as it's consistent it means they make the same amount of money each month (as long as the price also stays consistent)

A waiting list only becomes useful if there's a sudden drop in orders. Which I don't see happening any time soon.

Therefore ken doesn't need to sweet talk anyone for the sake of their business
 

Latest posts

Top Bottom
Back