I'm actually shocked to hear that. I was there a couple of weeks ago picking up a bass uke and a tenor uke that came out great and he was as pleasant as can be. I wonder what his side of the story is?I have to counter that. I just used Pat Wilkins for a job and it was a less than stellar job backed up with terrible customer service. He may have been good at one time but I strongly urge people to stay away at this point.