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Originally posted by Badenough
I have quite the opposite experience.
Lakland has given me top professional response.
Sadowsky was not at all responsive.
I live in Scandinavia and a while back before I was aware of Lakland I tried to order a Sadowsky from a local dealer who at the time was their appointed agent. I asked if I should pay a deposit he told me there was no need and that delivery might take up to 6 months. Ok so I ordered and waited.
After 6 months I called back to check out the situation. Guess what, no bass. I still dont know why it never showed up. I called Mr Sadowsky in New York and he told me that I had to order trough his agent. So there I was. Catch 22 ?? An agent that does not function and the brush off from Sadowsky.
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I am quite disturbed to read this post and I want to apologize to Badenough for this situation. Although I have always primarily sold direct to players, until three years ago, I had about 6-8 dealers in Europe and dealt with them exculsively for their respective countries. It is not easy to ask someone to order an expensive instrument from halfway around the world, sight unseen. While I don't remember the specifics of this situation, the dealer probably did not place the order or it got lost and when Badenough contacted me directly about the matter, I referred him back to the dealer in question.
However, during the last two years, I have been selling direct to Europe as the stronger US dollar has made my instruments too expensive going through dealers. 75% of my instruments are now sold direct, either from the in-stock page of my web site or built to order.
Again, I apologize to Badenough and I can assure all of you this was a rare occurance in Sadowsky customer service.
Roger