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Ashdown ABM broke down at the gig...

#81
emjazz said:
Jauqo, it's awefully difficult for anyone not to worry about all of the problems that people have had with the Ashdown amps. I REALLY want to go back to using an Ashdown amp but I'm so nervous about getting one that will keep working. Right now I have an amp that sounds really good, always works, and is from a company who has an amazing record of reliability. I still miss the Ashdown immensely but I can't help but to feel squeemish about owning one again.
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I understand that view too. All brands of amps can have problems, and Ashdown experiences presented on talkbass are all anecdotal. We'd need a bunch of serious data to understand exactly how Ashdown stacks up against other brands' reliability. But there is so much anecdotal evidence, it's enough to make you worry a bit. And when something does happen to your amp, it's pretty tempting to blame it on a "well known" reliability problem.

I was just re-reading a post of mine from a while back:

http://www.talkbass.com/forum/showthread.php?p=3077981#post3077981

Doh.
 
#82
emjazz said:
Jauqo, it's awefully difficult for anyone not to worry about all of the problems that people have had with the Ashdown amps.
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I should have been a little more specific.What I meant given how CW has been in contact directly with Ashdown and he is in the process of having his Ashdown amp repaired,it is now known I'm sure by Ashdown that he has indeed had a repair made to the amp that is the focus of this thread.

and I agree if I was constantly hearing about a particular company having quality control problems I would more than likely stay away from the companies products as well.
 
#83
I heard back from Mike VT. Mike is a cool and responsive guy.

Here is his response:

That price sounds about right. It would cost about the same to swap the board, probably a few $$ more. They do great work at ARS and that board will be as good as new when they are done with it. The warranty on the repair comes from the repair center. Typically repair centers offer a 30 or 60 day warranty but you should check with them to be sure what their terms are.

If you have any other concerns feel free to call on me.

Thanks,
Mike

I went ahead and requested they begin with the repair. I guess any warranty on the repair is through ARS, and it won't be much of a warranty.

So everyone at Ashdown is really cool, and I didn't expect anything more than what I got in terms of customer service. But all this talk about "call Ashdown...they will take care of you" leaves me scratching my head. Is a referral to a repair shop and a $300 repair bill w/o any Ashdown warranty on the repair being "taken care of?" :confused:
 
#85
I've got my Ashdown back.

At first I thought there was an issue with the repair, but Mike VT and Adrian at ARS made a couple of clarifications for me, and I'm now satisfied that the amp is working in good order.

:bassist:

I would like to sincerely thank all the TB'ers who helped me with this situation (esp. Jaquo who called me twice). I'd like to say again that Mike VT (representing Ashdown) is a super great guy who took a real interest in my situation. And Adrian (I think that's his name) at ARS was really nice and helpful. On a minor note, there is someone else manning the phones at ARS that is downright rude and very unhelpful. If not for Adrian's assistance, I would have been really unhappy with ARS service.

Obviously, I'm not thrilled about having been without an amp for a few week and paying over $300, but I really appreciate the support and things ended up pretty good for old duder. Cheers!
 
#86
CaptainWally said:
I've got my Ashdown back.

At first I thought there was an issue with the repair, but Mike VT and Adrian at ARS made a couple of clarifications for me, and I'm now satisfied that the amp is working in good order.

:bassist:

I would like to sincerely thank all the TB'ers who helped me with this situation (esp. Jaquo who called me twice). I'd like to say again that Mike VT (representing Ashdown) is a super great guy who took a real interest in my situation. And Adrian (I think that's his name) at ARS was really nice and helpful. On a minor note, there is someone else manning the phones at ARS that is downright rude and very unhelpful. If not for Adrian's assistance, I would have been really unhappy with ARS service.

Obviously, I'm not thrilled about having been without an amp for a few week and paying over $300, but I really appreciate the support and things ended up pretty good for old duder. Cheers!
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Cool Wally......................you ready to trade it now?;)
 
#87
My Evo 500 III went silent before the soundcheck. I opened the head and found that one 6,3mm x 32mm glass fuse had been fried near the speaker outputs. I took it out and it says "Jenn Peng R, 12A, 250V", but i don't have a clue is it slow(T) of fast(F) or maybe superfast (FF) fuse. Does someone have any knowledge about these fuses?

The dealer who has glass fuses this size, has only 12,5A fast, and 10A and 16A slow fuses.
 
#88
Glad to hear your amp problems got taken care of. I had a similar problem with a new amp I bought, and the manufacturer and the dealer have bent over backwards to take care of me. Just my observations over the summer, but it seems like I saw a few too many problems with bass rigs this summer. I spent thirty years using my Boogie D180 without one problem, so I find the new breed of bass amps a bit scary. I'm a total paranoid, so I always carry two bass rigs to every gig. It's always a drag to have to rely on a PA for your bass sound.
 
#89
Kaivinkone said:
My Evo 500 III went silent before the soundcheck. I opened the head and found that one 6,3mm x 32mm glass fuse had been fried near the speaker outputs. I took it out and it says "Jenn Peng R, 12A, 250V", but i don't have a clue is it slow(T) of fast(F) or maybe superfast (FF) fuse. Does someone have any knowledge about these fuses?

The dealer who has glass fuses this size, has only 12,5A fast, and 10A and 16A slow fuses.
Click to expand...

Do we have any electric-Einsteins here to help? :)
 
#90
although I didn't have the ABM, I had a MAG300 and had problems with it... I called Ashdown several times with no luck on getting back to me, I emailed them several times with NO luck... I finally gave it away.... I love the sound from any Ashdown but they are not reliable enough for me.... sorry to hear about your problem tho...
 

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