I attached the AI to my Mac using the supplied cable. Went into the settings and chose ‘CODEC USB’ for both input and output. Plugged in my headphones and confirmed they were working with a YouTube clip. Plugged my bass into Instr2 but no sound. Tried adjusting gain and output. Nadda. Tried checking sound from my stereo setup that I usually use for sound, nadda.
Hmmm, went through all the other stuff again. Had to turn up the gain to almost and volume to max. The sound is there now. Not loud, but there. I guess DAW/audio app can increase the volume further?.?
I’m running a Mac so no drivers are required. But the type of port may make a difference. It’s currently connected to the faster Thunderbolt 4 port. I have USB-A 3.1 Gen 2 also available.
Interesting. From your descriptions it sounds like the setup is right. It's always tricky when i'm not there in person to troubleshoot. The port shouldn't make a difference. The Thunderbolt 4 ports should be backwards compatible. If you're getting any sound at all (and you are through the headphones/youtube vids) it's not the port.
A DAW wouldn't make it louder. The pre on the UM2 is what boosts the gain to the appropriate level for the DAW. The fader in the DAW at unity should have the same volume as the signal coming into the DAW from the interface. So that's not it.
Some more trouble-shooting steps:
- When you plug the bass into an amp, does it have enough level? If you can plug in a friend's bass to your amp, or your bass to your friend's amp and compare the levels, is your bass outputting enough signal?
Basses will have different output levels, so a little louder or quieter is fine. Doesn't matter if it's passive or active. But if it's a drastic difference the problem is in the bass. It'll be really obvious if something is wrong. Possibly a loose or disconnected or pinched wire, or one of the pots is faulty.
- Try a different instrument cable. Your cable could be bad.
- On your Mac, your Settings > Sound should be right. You have the UM2 selected as the input and output. Double check that, and then go to Applications > Utilities > Audio Midi Setup. See if there's anything in there that allows you to make sure both UM2 inputs 1 & 2 are active and have the volume up.
- Make sure your Mac's volume is up. Usually interface volume overrides the computer's volume. But sometimes the computer volume will control the interface volume, or they'll both work separately. So click the volume-up button on your Mac to see what happens.
- Make sure the headphone levels are good by checking youtube. If they're at a good level, stop youtube, turn on Direct Monitoring, plug the bass into Instrument Input 2, and turn up the gain and see if you can hear it. The SIG LED should light up, but CLIP shouldn't. Just as an experiment you should be able to make the CLIP light turn on by turning the gain up too high. If you can't get it to clip (even though we don't want it to clip), there might be an issue with this input or preamp gain.
- Unplug from the Instrument 2 input and try plugging into the center of the Mic/Line input. It's a combo input so it should accept a 1/4" instrument cable. Bring the gain up and see if you get signal and can hear it and can make it clip.
- If you checked all the things, you should be getting decent audio here, or at least know which step the problem is if you're not.
- Turn off Direct Monitoring. Open Zoom. Go to Zoom's audio setup and make sure your interface is selected as the input and output, and make sure the correct input channel is selected (whichever you're plugged into.) When you do the Audio/Video test on Zoom you should be able to hear your bass.
Of course, you might need to switch between your computer's mic and your interface during your Zoom lessons. If you have the interface selected, you'll hear the bass but not you talking, and vice versa. You might be able to get a microphone and have both the mic and bass plugged into the interface so you can both talk and play through zoom at the same time. But i haven't set up zoom audio in a while so i don't remember.
The reason i had you turn Direct Monitoring on and off at certain points is because Direct Monitoring lets you listen directly to the audio coming into your interface. So when troubleshooting the interface, you want that on. But with it off, you're listening to the audio your interface sent to your computer, so you can listen to what it sounds like in Zoom. It might sound good at one point but not the other so it helps to know where the failure is and it should sound good with DM on, and with DM off but zoom open.