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Avatar B410 Neo Problem

#42
Alright, so it took a few days after I got the new cross over and jack plate to get it installed because of a busy schedual, but it didn't take much to get it installed. Just had to look at the colors of the wires and plug in the corresponding wires.

Anywho

I got it in and everything sounds fine, sounds just like my other Neos and I'm pretty happy.

I do however believe I will end up selling this new one because I've gone through a lot of rig changes lately. Who knows though may keep it.

The cross over did correct the problem though and was an easy enough fix. Only took about 20 minutes start to finish.

Thank you for all of your help and interest

Peace

-Benny
 
#45
AndyMan said:
So let me get this right:

You buy a brand new item, and when it proves defective, the seller sends you parts and tells YOU to fix it? Anything less than a full refund and providing a new unit at the seller's cost is a breach of contract, and unacceptable, period.
Click to expand...


I think that's a bit of an overreaction.

The part is quick and easy to replace, and was the most likely problem. It sure would beat having to box up the entire cab for shipment back to the seller. Me personally, I'd rather try replacing the part first.

Entirely reasonable in my opinion, and don't forget that the purchaser ALWAYS had the option per Avatar's stated policy to return the cab for a complete refund. He simply chose otherwise, and choice is a good thing.
 
#47
AndyMan said:
So let me get this right:

You buy a brand new item, and when it proves defective, the seller sends you parts and tells YOU to fix it? Anything less than a full refund and providing a new unit at the seller's cost is a breach of contract, and unacceptable, period.
Click to expand...
Actually, what Dave at Avatar did makes the most sense. Exchanging cabs risks the same problem, which is also a problem other cab vendors have had... even at the high end.

Replacing the speakers is trivially easy.
 
#49
AndyMan said:
From Avatar's Website:

"ORDERING...

The customer is responsible for all shipping."

So, if I buy a cab, and it's defective and/or damaged, I have to pay shipping both ways. So, in the case of the 410 Neo, I'm out $42 x 2, or $84 should the cab prove to be defective/damaged.

That makes the most sense?
Click to expand...
If you're responding to me, what I'm trying to say is, shipping out replacement components instead of shipping the cab back, and having him ship another whole cab and risk the same problem again, does make the most sense... at least to me.
 
#51
I hope you guys will take the time to read this reply in detail:

I just went through everything that has been discussed in the last half dozen or so replies........I received a defective NEO410 and emailed Dave with the complaint. He arrived at the conclusion, based on my description of the sound, that the crossover was probably defective and then told me he'd send a replacement for me to install. I wasn't thrilled at having to do the change out on a brand new piece, but considered it easiest for me, since I'd otherwise have to box up the cab and wait for DHL to pick it up, etc.

It came, I changed it out, and the problem persisted. That's when I sent an email to Dave letting him know that I wasn't happy - after all, if I had bought a new microwave on line and it didn't work, I wouldn't expect the seller to send me a part and ask me to install it!

Dave replied that he was very sorry and that my satisfaction was his main concern, and that he would change out the cab with a replacement and pay for return shipment of the original as well as shipment for the replacement. Although I didn't ask at the time, I am sure he would have changed out the original cab for a replacement if that was the option I asked for.

The defective one is on it's way back and the new one is on the way here, so I expect to be up and running soon. I expect that once the new cab is in service the problems will be a distant memory.
 
#52
tonynoriega said:
I hope you guys will take the time to read this reply in detail:

I just went through everything that has been discussed in the last half dozen or so replies........I received a defective NEO410 and emailed Dave with the complaint. He arrived at the conclusion, based on my description of the sound, that the crossover was probably defective and then told me he'd send a replacement for me to install. I wasn't thrilled at having to do the change out on a brand new piece, but considered it easiest for me, since I'd otherwise have to box up the cab and wait for DHL to pick it up, etc.

It came, I changed it out, and the problem persisted. That's when I sent an email to Dave letting him know that I wasn't happy - after all, if I had bought a new microwave on line and it didn't work, I wouldn't expect the seller to send me a part and ask me to install it!

Dave replied that he was very sorry and that my satisfaction was his main concern, and that he would change out the cab with a replacement and pay for return shipment of the original as well as shipment for the replacement. Although I didn't ask at the time, I am sure he would have changed out the original cab for a replacement if that was the option I asked for.

The defective one is on it's way back and the new one is on the way here, so I expect to be up and running soon. I expect that once the new cab is in service the problems will be a distant memory.
Click to expand...

That is basically the same thing Dave said to me as well. When we spoke on the phone about the problem at hand we deducted that it was most likely the crossover because the odds of more then one speaker going during shipping is rather astronomical. In any even he did state that if the cross over didn't fix the problem and I won the broken piece of equipment lottery then he would take the cab back and ship out a new one free of charge. I do believe that the satisfaction gaurantee on the site pertains to those who arn't happy with the piece of equipment that's free of defect. I've never run into a company that has made me pay for shipping or a fix if it arrived with a defect and were contacted promptly after reception of said defected merchandise.

I'm happy with the way Dave handled it and he's a great guy, even included a shirt and some other stuff in the box with the cross over.

Now that I have it fixed and in great shape, I do believe my ideas for my rig have changed since I already have two of them... I just picked up a vintage Traynor 215 for a wonderful price and do believe that I will be letting this Neo go and keeping the other two to go with the 215.

Am I satisfied with my first direct Avatar purchase... Yes, very much so. And I'm not getting rid of it for any other reason that my rig changes have been varying a lot these past couple months lol.

Anywho

Hope I cleared some up and added to what tonynoriega had to say.

Peace

-Benny
 

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