bad set of chromes

[60's Bluesman]

this moring i was putting my favorite kind of strings, d'addario chromes .045-.100, on my new squire jazz bass and the e string snapped, these are brand new strings and it wasnt all the way up to full tension yet. i called their customer support hotline and left a message. will i be able to get a free set of strings or players points or something out of this?

 

[stflbn]

Should be able to get a replacement set from whomever you bought them from.

 

[60's Bluesman]

Should be able to get a replacement set from whomever you bought them from.

well i bought them from a dealer on ebay

 

[TheMutt]

Try contacting D'Addario. They should be able to set you up with a new set. I've had a chromes G string unravel on me when I was stringing up my bass before. Got a new set in the mail from them. I'm not sure if this is their policy or not, but it's worth a try. On the plus side, at least these strings are not expensive like TI's or Pyramids.

 

[60's Bluesman]

Try contacting D'Addario. They should be able to set you up with a new set. I've had a chromes G string unravel on me when I was stringing up my bass before. Got a new set in the mail from them. I'm not sure if this is their policy or not, but it's worth a try. On the plus side, at least these strings are not expensive like TI's or Pyramids.

which department did you contact? its all automated now

 

[Craig_S]

Are you sure they're real chromes? There are a lot of counterfeit D'Addario strings out there.

Counterfeit D’Addario Strings.
Recently there has been an unprecedented surge in counterfeit D’Addario Strings. So much so that in July we have instituted a unique serial numbering system so every set of D’Addario strings has a unique number that can be searched for on our website http://www.daddario.com/playreal.page.

While we cannot guarantee that every string we produce is perfect the only way we can learn from our mistakes is by asking our customer to return any defective D’Addario string they may have purchased. It also helps us to identify if counterfeit product has been sold to our loyal D’Addario users.

Quote from: http://groups.google.com/group/rec.music.makers.guitar.jazz/msg/5177b5a2fd681cef

 

[60's Bluesman]

yes i did have the q-code i remember thinking "huh thats odd" but i can't find the package it came out of

 

[TheMutt]

which department did you contact? its all automated now

Try using the built-in form at:
[This invalid link has been removed]